Security Operations Lead — Multi-Site & Training

LANTERN COMMUNITY SERVICES, INC; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Lantern Community Services, Inc. is seeking a Security Operations Specialist to support safety, security, and operational integrity across its supportive housing portfolio in Manhattan/Bronx. The role reports to the Sr.

Security Operations Specialist and oversees access control, incident response, reporting, and vendor coordination to ensure safe, efficient buildings. You will partner with program leadership, property management, and contracted security vendors to maintain consistent standards,

Qualifications

• High school diploma or equivalent required.
• Minimum of five (5) years of experience in security, operations, or facilities management.
• Experience working in supportive housing, shelter environments, or similar human services settings required.
• Experience working with vulnerable or special needs populations preferred.
• Strong understanding of security operations, access control procedures, and safety protocols.
• Excellent communication and interpersonal skills, with the ability to work effectively with staff at all levels.
• Strong organizational, time management, and prioritization skills.
• Knowledge of health, safety, and environmental regulations.
• Strong computer and systems proficiency.
• Ability to manage projects, meet deadlines, and coordinate across multiple sites.

Responsibilities

• Oversee training of contracted security vendor staff on Lantern Community Services’ operations protocols and procedures.
• Provide on-site support and oversight at various residential sites based on operational needs and changing priorities.
• Assess the effectiveness of site-specific security practices and develop solutions to address areas of concern.
• Troubleshoot operational issues and provide temporary support when security staff are late or unavailable.
• Collaborate with the Vice President of Operations to assess, develop, and implement portfolio-wide security strategies and operational systems.
• Work with leadership and security vendors to develop, update, and maintain site-specific security post orders.
• Train and support security staff in incident documentation, reporting, and follow-up procedures.
• Ensure staff and security teams are trained on safety protocols, including fire safety and evacuation plans, active shooter protocols, panic button systems, and communication tools such as walkie-talkies.
• Review security camera footage and respond verbally and in writing to security incidents and outcomes.
• Provide coaching and operational guidance to Lantern staff and contracted security personnel.
• Collaborate with Property Management to ensure security stations and equipment are functioning properly.
• Work with Operations leadership, IT, and Property Management to evaluate and improve security-related technology systems.
• Participate in and support the organization’s Safety Committee.
• Participate in regular coordination meetings with program leadership and contracted security vendors.

Skills

Security operations

Access control

Incident response

Vendor coordination

Communication skills

Organizational skills

Project management

IT proficiency

Education

High school diploma or equivalent

Tools

Security cameras

Access control systems

Job description

Lantern Community Services, Inc. is seeking a Security Operations Specialist to support safety, security, and operational integrity across its supportive housing portfolio in Manhattan/Bronx. The role reports to the Sr.

Security Operations Specialist and oversees access control, incident response, reporting, and vendor coordination to ensure safe, efficient buildings. You will partner with program leadership, property management, and contracted security vendors to maintain consistent standards,