Security Operations Lead - Drive Client & Team Excellence

Allied Universal; Washington (District of Columbia); On-site; USD 106,000 - 144,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plans

Eight paid holidays

Paid time off

Job summary

Allied Universal is seeking an Account Manager in Washington, DC, to lead daily security operations, guide teams, and ensure exceptional service for clients. You will oversee scheduling, payroll, performance, and employee relations while maintaining high safety standards.

The role emphasizes developing client relationships, coordinating responses to incidents, and ensuring compliance with site operations and training protocols. A strong leadership track and security acumen are essential.

Qualifications

• High school diploma or equivalent required.
• Licensing depending on state/local laws.
• Experience leading security teams in fast-paced environments.
• Strong client relationship skills and decision-making abilities.
• Familiarity with emergency preparedness, physical security and risk assessments.

Responsibilities

• Manage scheduling using AI-powered tech to match client hours.
• Lead and develop security officers and supervisors; oversee payroll and performance.
• Enhance client relationships as the primary contact for service quality.
• Respond to security incidents and coordinate with clients and internal teams.
• Oversee training, safety and site standards; manage inventory and supplies.

Skills

People management

Security operations

Client relationship

Emergency preparedness

Microsoft Office

Education

High school diploma

College degree in Business Administration or law enforcement

Tools

CCTV

Access control

Security systems

Job description

Allied Universal is seeking an Account Manager in Washington, DC, to lead daily security operations, guide teams, and ensure exceptional service for clients. You will oversee scheduling, payroll, performance, and employee relations while maintaining high safety standards.

The role emphasizes developing client relationships, coordinating responses to incidents, and ensuring compliance with site operations and training protocols. A strong leadership track and security acumen are essential.