Security Operations Lead: Client Relations & Team Development

Allied Universal; Tacoma (WA); On-site; USD 83,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision

Retirement plan

Paid holidays

Job summary

Allied Universal is hiring an Account Manager to drive daily security operations, lead a team of officers and supervisors, and deliver exceptional service. You will guide scheduling, development, and client relations to protect people and property.

The role emphasizes leadership, training, safety, and operational excellence within a dynamic environment that values teamwork and community impact.

Qualifications

• High school diploma or equivalent.
• Licensing requirements vary by state/local laws and may be required before employment.
• Valid driver's license if driving in company vehicle or during business.
• Minimum of two (2) years in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make independent decisions, and resolve conflicts efficiently.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing to control inventory costs.

Responsibilities

• Schedule security officers using AI-powered tools to meet client contract hours and minimize unbilled overtime.
• Lead, coach, and manage security officers and supervisors while overseeing payroll, performance, and employee relations.
• Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property.
• Respond to escalated security incidents professionally, coordinating with clients and internal teams.
• Oversee training, safety, and site operational standards, and manage inventory (uniforms, equipment, etc.).

Skills

Communication skills

Microsoft Office

Client communication

Education

HS Diploma or equivalent

College degree (Business Admin / related)

Tools

Security systems: CCTV

Access control

Badge administration

Job description

Allied Universal is hiring an Account Manager to drive daily security operations, lead a team of officers and supervisors, and deliver exceptional service. You will guide scheduling, development, and client relations to protect people and property.

The role emphasizes leadership, training, safety, and operational excellence within a dynamic environment that values teamwork and community impact.