Security Operations Lead & Client Liaison

FCS Security Services, Inc.; Fort Stockton, Northern (TX, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

First Coast Security Services is seeking a full-time Cluster Account Manager to oversee on-site operations for an assigned security contract. You will manage staff scheduling, payroll accuracy, and contract compliance while serving as the primary client contact and driving performance and development of personnel.

The ideal candidate has 2–3 years in security or related supervisory roles, strong communication skills, and experience with Microsoft Office and scheduling platforms such as WinTeam.

Qualifications

• 2–3 years in contract security, law enforcement, or military
• Experience managing client relationships and contractual obligations
• Strong interpersonal and communication skills
• Proficiency with Microsoft Office Suite
• Familiarity with scheduling and billing platforms is a plus

Responsibilities

• Oversee day-to-day operations of an assigned security contract, including scheduling, payroll accuracy, and contract compliance reporting.
• Serve as the primary client contact; maintain regular communication and ensure client satisfaction.
• Handle escalated security incidents and emergencies per post orders and policy.
• Coordinate staffing needs with recruiters and leadership.
• Coach and develop assigned personnel through coaching and evaluations.
• Manage onboarding, training, and personnel lifecycle for staff on the account.
• Ensure staff has access to post orders and can locate them.
• Conduct on-the-job training for site-specific requirements.
• Resolve employee grievances with HR and maintain accurate personnel records.
• Communicate policy updates and job openings to staff.
• Meet all contracted hours with minimal unbilled overtime.
• Oversee uniforms, equipment, and vehicles assigned to the account.
• Utilize WinTeam for scheduling, billing, and compliance reporting.
• Embed the FCS mission in site culture and model professional standards.
• Attend scheduled leadership meetings and training.

Skills

Client relations

Supervisory experience

Microsoft Office

WinTeam

Field communications

Education

Bachelor's degree in Criminal Justice or related field

Equivalent supervisory experience

Tools

WinTeam scheduling

Job description

First Coast Security Services is seeking a full-time Cluster Account Manager to oversee on-site operations for an assigned security contract. You will manage staff scheduling, payroll accuracy, and contract compliance while serving as the primary client contact and driving performance and development of personnel.

The ideal candidate has 2–3 years in security or related supervisory roles, strong communication skills, and experience with Microsoft Office and scheduling platforms such as WinTeam.