Account Manager

FCS Security Services, Inc.; Fort Stockton, Northern (TX, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

First Coast Security Services is seeking a full-time Cluster Account Manager to oversee on-site operations for an assigned security contract. You will manage staff scheduling, payroll accuracy, and contract compliance while serving as the primary client contact and driving performance and development of personnel.

The ideal candidate has 2–3 years in security or related supervisory roles, strong communication skills, and experience with Microsoft Office and scheduling platforms such as WinTeam.

Qualifications

• 2–3 years in contract security, law enforcement, or military
• Experience managing client relationships and contractual obligations
• Strong interpersonal and communication skills
• Proficiency with Microsoft Office Suite
• Familiarity with scheduling and billing platforms is a plus

Responsibilities

• Oversee day-to-day operations of an assigned security contract, including scheduling, payroll accuracy, and contract compliance reporting.
• Serve as the primary client contact; maintain regular communication and ensure client satisfaction.
• Handle escalated security incidents and emergencies per post orders and policy.
• Coordinate staffing needs with recruiters and leadership.
• Coach and develop assigned personnel through coaching and evaluations.
• Manage onboarding, training, and personnel lifecycle for staff on the account.
• Ensure staff has access to post orders and can locate them.
• Conduct on-the-job training for site-specific requirements.
• Resolve employee grievances with HR and maintain accurate personnel records.
• Communicate policy updates and job openings to staff.
• Meet all contracted hours with minimal unbilled overtime.
• Oversee uniforms, equipment, and vehicles assigned to the account.
• Utilize WinTeam for scheduling, billing, and compliance reporting.
• Embed the FCS mission in site culture and model professional standards.
• Attend scheduled leadership meetings and training.

Skills

Client relations

Supervisory experience

Microsoft Office

WinTeam

Field communications

Education

Bachelor's degree in Criminal Justice or related field

Equivalent supervisory experience

Tools

WinTeam scheduling

Job description

OVERVIEW

First Coast Security Services is hiring a full-time Cluster Account Manager to oversee the day-to-day operations of an assigned security contract. This on-site role is responsible for client relationship management, staff scheduling, payroll accuracy, on-the-job training, and contract compliance. The Cluster Account Manager serves as the primary point of contact between FCS and the client, and is directly accountable for the performance, conduct, and development of all personnel assigned to their account. This is a strong opportunity for a security professional with supervisory experience who is ready to step into a client-facing operations leadership role.

JOB RESPONSIBILITIES

• Manage all day-to-day operations of an assigned security contract, including scheduling, payroll accuracy, and contract compliance reporting.
• Serve as the primary client contact; maintain regular communication, proactively address concerns, and ensure overall client satisfaction.
• Handle escalated security incidents and emergency situations appropriately and in accordance with post orders and FCS policy.
• Communicate staffing needs to the assigned recruiter and Regional Director of Operations in a timely manner.
• Develop assigned security personnel through ongoing coaching, counseling, performance evaluations, recognition, and disciplinary action as needed.
• Manage the full employee lifecycle for assigned personnel, from onboarding and site-specific training through suspension and termination processes.
• Ensure all staff have read, understand, and can locate post orders for their assigned site.
• Coordinate and conduct on-the-job training (OJT) for site-specific requirements.
• Hear and help resolve employee grievances in coordination with HR; maintain accurate and timely personnel file updates including change-of-status forms and employee rosters.
• Communicate company policies, announcements, and job openings to all assigned personnel.
• Meet all contractually scheduled hours with minimal unbilled overtime.
• Manage uniforms, equipment, and vehicles assigned to the account.
• Utilize WinTeam for scheduling, billing, and compliance reporting (scheduling activity, invoice aging).
• Embed the FCS mission into site culture and model professional standards at all times.
• Attend all scheduled meetings and training sessions provided by senior leadership.

QUALIFICATIONS

• Minimum 2–3 years of experience in contract security, law enforcement, or the military; prior supervisory or account management experience strongly preferred.
• Demonstrated ability to manage client relationships and meet contractual obligations in a security services environment.
• Strong interpersonal and communication skills; able to work effectively with clients, field personnel, recruiters, and senior leadership.
• Proven ability to manage competing priorities, complex situations, and a diverse workforce simultaneously.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook); experience with WinTeam or similar scheduling and billing platforms is a plus.
• Comfortable using a mobile device for field reporting and communication.
• Experience with CCTV or surveillance systems preferred but not required.
• Bachelor's degree in Criminal Justice, Business Administration, or a related field preferred; equivalent supervisory experience in a security or operations role will be considered.
• #INDLP