Account Manager

First Coast Security; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Holidays

Weekly Pay

401K/403b Plan

Short Term Disability

Paid Vacation

Long Term Disability

Vision Insurance

Medical Insurance

Life Insurance

Job summary

First Coast Security is hiring a full-time Cluster Account Manager to oversee day-to-day operations of an assigned security contract on-site, focusing on client relationships, staff scheduling, payroll accuracy, and contract compliance.

This role serves as the primary client contact and is accountable for performance and development of personnel, with opportunities to grow within a company that values internal promotion.

Qualifications

• Minimum 2–3 years of experience in contract security, law enforcement, or the military, with supervisory exposure.
• Proven ability to manage client relationships and meet contractual obligations.
• Strong communication skills and ability to coordinate multiple tasks across teams.

Responsibilities

• Oversee daily operations of an assigned security contract on-site, including scheduling and payroll accuracy.
• Act as primary client contact; communicate regularly and ensure client satisfaction.
• Manage incidents and emergencies in line with post orders and policy.
• Coach and develop personnel through training and performance reviews.
• Ensure hours meet contract requirements with minimal unbilled overtime.
• Coordinate onboarding, site training, and lifecycle management for staff.

Skills

Client relationship management

Staff supervision

Communication skills

Multitasking

Project coordination

Education

Bachelor’s degree in Criminal Justice, Business Administration, or related field

Tools

WinTeam

Microsoft Office Suite

CCTV systems

Job description

First Coast Security (FCS), founded in 1999, is a leading security services provider offering customized solutions across commercial, residential, and government sites. We hire and develop high-quality Security Officers and maintain a culture built on service excellence, integrity, and employee satisfaction. FCS values long-term careers, recognizes strong performance, and promotes from within, giving you real opportunities to grow.

First Coast Security Services is an Equal Opportunity / Aff... #services

Job Skills / Requirements

OVERVIEW

First Coast Security Services is hiring a full-time Cluster Account Manager to oversee the day-to-day operations of an assigned security contract. This on-site role is responsible for client relationship management, staff scheduling, payroll accuracy, on-the-job training, and contract compliance. The Cluster Account Manager serves as the primary point of contact between FCS and the client, and is directly accountable for the performance, conduct, and development of all personnel assigned to their account. This is a strong opportunity for a security professional with supervisory experience who is ready to step into a client-facing operations leadership role.

JOB RESPONSIBILITIES

• Manage all day-to-day operations of an assigned security contract, including scheduling, payroll accuracy, and contract compliance reporting.
• Serve as the primary client contact; maintain regular communication, proactively address concerns, and ensure overall client satisfaction.
• Handle escalated security incidents and emergency situations appropriately and in accordance with post orders and FCS policy.
• Communicate staffing needs to the assigned recruiter and Regional Director of Operations in a timely manner.
• Develop assigned security personnel through ongoing coaching, counseling, performance evaluations, recognition, and disciplinary action as needed.
• Manage the full employee lifecycle for assigned personnel, from onboarding and site-specific training through suspension and termination processes.
• Ensure all staff have read, understand, and can locate post orders for their assigned site.
• Coordinate and conduct on-the-job training (OJT) for site-specific requirements.
• Hear and help resolve employee grievances in coordination with HR; maintain accurate and timely personnel file updates including change-of-status forms and employee rosters.
• Communicate company policies, announcements, and job openings to all assigned personnel.
• Meet all contractually scheduled hours with minimal unbilled overtime.
• Manage uniforms, equipment, and vehicles assigned to the account.
• Utilize WinTeam for scheduling, billing, and compliance reporting (scheduling activity, invoice aging).
• Embed the FCS mission into site culture and model professional standards at all times.
• Attend all scheduled meetings and training sessions provided by senior leadership.

QUALIFICATIONS

• Minimum 2–3 years of experience in contract security, law enforcement, or the military; prior supervisory or account management experience strongly preferred.
• Demonstrated ability to manage client relationships and meet contractual obligations in a security services environment.
• Strong interpersonal and communication skills; able to work effectively with clients, field personnel, recruiters, and senior leadership.
• Proven ability to manage competing priorities, complex situations, and a diverse workforce simultaneously.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook); experience with WinTeam or similar scheduling and billing platforms is a plus.
• Comfortable using a mobile device for field reporting and communication.
• Experience with CCTV or surveillance systems preferred but not required.
• Bachelor’s degree in Criminal Justice, Business Administration, or a related field preferred; equivalent supervisory experience in a security or operations role will be considered.
• #INDLP

Additional Information / Benefits

• Paid Holidays
• Weekly Pay
• 401K/403b Plan
• Short Term Disability
• Paid Vacation
• Long Term Disability
• Vision Insurance
• Medical Insurance
• Life Insurance

The following screenings are required:

Drug Screen

Criminal Background Check

Motor Vehicle

First Coast Security is an Equal Opportunity / Aff... (Minorities/Females/Disability/Veterans) committed to a diverse workforce.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan