Security Operations Lead - Client-Focused Team Manager

Allied Universal; Miami (FL); On-site; USD 71,000 - 95,000; Full time

Job summary

Allied Universal in Miami is hiring an Account Manager to lead daily security operations, guide a team of officers and supervisors, and ensure safety and exceptional service for clients.

This role emphasizes scheduling efficiency, client relationships, incident response, and compliance with safety standards. A proven background in security management and leadership will help you drive operational excellence.

Pay rate is $83K annually.

Qualifications

• High school diploma or equivalent.
• Licensing requirements vary by state/local laws and may be required before employment.
• Valid driver’s license if driving a company vehicle or personal vehicle while conducting business.
• Minimum of two years experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations and make independent decisions.
• Proficiency in web-based applications and Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects.
• Financial acumen; manage staffing levels while minimizing non-billed overtime and managing turnover costs; cost control of inventory.

Responsibilities

• Manage scheduling using AI-powered technology to meet client hours and minimize unbilled overtime
• Lead and develop security teams including payroll, performance, and employee relations
• Enhance client relationships as primary contact, ensuring high-quality service
• Handle security incidents and emergencies, coordinating with clients and internal teams
• Direct compliance and security operational excellence; oversee training, safety, and site standards; manage inventory

Skills

Microsoft Office

Security management

Team leadership

Client relations

Budgeting / cost control

Education

High school diploma or equivalent

College degree in Business Administration or related field (nice to have)

Tools

CCTV systems

Access control systems

Badge administration software

Job description

Allied Universal in Miami is hiring an Account Manager to lead daily security operations, guide a team of officers and supervisors, and ensure safety and exceptional service for clients.

This role emphasizes scheduling efficiency, client relationships, incident response, and compliance with safety standards. A proven background in security management and leadership will help you drive operational excellence.

Pay rate is $83K annually.