Dispatch/Alarm Monitor

Chenega Corporation; Artesia (NM); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Chenega Naswik International, LLC is seeking a dependable Dispatch / Alarm Monitor to support security operations at assigned locations. You will monitor CCTV, alarms, and communications systems, while serving as a critical link between security personnel, public safety agencies, and facility staff.

The ideal candidate remains calm and professional, manages multiple tasks in a fast-paced environment, and helps coordinate emergency response and incident management to protect personnel and assets.

Qualifications

• High School Diploma or GED is required.
• Must be 21 years of age or older.
• Certified to perform dispatcher duties per APCO Institute standards.
• Must possess and maintain a valid state driver's license.
• Ability to communicate clearly during high-stress emergencies.
• Pass background screening requirements.

Responsibilities

• Monitor CCTV, intrusion and fire alarm systems.
• Receive, evaluate, and dispatch emergency and non-emergency calls.
• Answer calls from employees, visitors, security, and public safety agencies.
• Maintain effective communication with personnel and responders.
• Relay critical information promptly to appropriate staff.
• Record incidents and dispatch activities in logs.
• Assist with emergency response coordination and incident management.

Skills

Dispatch operations knowledge

Emergency communications

Strong verbal and written skills

Calm under pressure

Multitasking

Documentation and record-keeping

Microsoft Office proficiency

Education

High School Diploma or GED

APCO Emergency Telecommunications certification

Valid state driver’s license

Tools

Computer-aided Dispatch (CAD)

Alarm monitoring systems

Radio communications equipment

Job description

Summary

Chenega Naswik International, LLC isseekinga dependable and detail-oriented Dispatch / Alarm Monitor to support security operations at assigned locations. This positionis responsible formonitoring alarm systems, CCTV systems, communications networks, and emergency notification systems while serving as a critical communications link between security personnel, public safety agencies, and facility personnel.

The ideal candidate is a calm and professional communicator who can effectively manage multiple responsibilities in a fast-paced environment. This role offers the opportunity to support mission-critical security operations,assistin emergency response coordination, and contribute directly to the protection of personnel, facilities, and government assets.

Responsibilities

• Monitor CCTV, intrusion detection, fire alarm, duress alarm, and early warning systems.
• Receive, evaluate, and dispatch emergency and non-emergency calls forassistance.
• Answer and processcallsfrom employees, visitors, security personnel, law enforcement agencies, and the public.
• Maintain effective communication with security personnel, supervisors, and emergency responders.
• Relay critical information accurately and promptly toappropriate personnel.
• Monitor radio communications and document operational activities.
• Control, issue, track, andmaintainaccountability for facility keys and related security assets.
• Maintain security of assigned communications equipment, work areas, and operational systems.
• Record incidents, alarms, dispatch activities, and other operational events in required logs and records.
• Assistwith emergency response coordination and incident management activities.
• Maintain situational awareness of ongoing security operations and facility conditions.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GEDrequired.
• Must be at least 21 years of age.
• Certified to perform dispatcher duties and meet standardsestablishedby the Association ofPublic-SafetyCommunications Officials (APCO) Institute Emergency Telecommunications program.
• Mustpossessand maintain a valid state driver's license.
• Ability to communicate clearly and professionally duringhigh-stressand emergency situations.
• Ability to successfully pass required background screening requirements.

Preferred Qualifications:

• Experience working in a dispatch, communications center, alarm monitoring, or emergency operations environment.
• Experience supporting security, law enforcement, military, fire service, or emergency response organizations.
• Experience monitoring CCTV systems, alarm systems, or security technologies.
• Experienceutilizingcomputer-aided dispatch or emergency communications systems.
• APCO, emergency communications, or public safety telecommunications certifications.

Knowledge,Skillsand Abilities:

• Knowledge of dispatch operations, alarm monitoring procedures, and emergency communications practices.
• Ability to remain calm and make sound decisions during emergencies and stressful situations.
• Strong verbal, written, and interpersonal communication skills.
• Ability to accurately gather, document, and relay critical information.
• Proficiencywith Microsoft Office applications including Word, Excel, PowerPoint, Access, and Outlook.
• Ability tooperatecomputers, telephones, radios, alarm monitoring systems, and standard office equipment.
• Strong organizational and multitasking abilities.
• Ability tomaintainaccuratelogs, records, and operational documentation.
• Ability to follow policies, procedures, and operational directives.
• Commitment to professionalism, attention to detail, and mission success.