Security Dispatcher

Baptist Health Arkansas; Little Rock (AR); On-site; USD 24,000 - 32,000; Full time

Job summary

Baptist Health Arkansas seeks a Security Dispatcher to lead the Security Operations Center operations, coordinating field officers and handling alarms via radio and phone. You will maintain critical records and monitor life-safety systems to ensure rapid, accurate responses.

The role emphasizes customer service, confidentiality, and professional communication in a high-stress healthcare environment, with a requirement for strong English literacy and basic computer skills.

Qualifications

• High school diploma or GED preferred.
• 7 years of total related experience required; healthcare security, law enforcement, or EMS is preferred.
• Knowledge of CCTV, access control, duress, infant protection, CAD/SIMS, and physical security systems preferred.

Responsibilities

• Coordinate activity of Security Officers in the field and communicate via radio.
• Dispatch appropriate resources via radio and telephone for response to alarms.
• Maintain records for the Security Operations Center.

Skills

Security systems knowledge

Customer service

Communication skills

Microsoft Office

Education

High School Diploma or GED

Tools

CCTV

Access Control

Computer Aided Dispatch

Job description

Summary:

The Security Dispatcher is responsible for maintaining professional, effective, and efficient operation of Baptist Health Security Operations Center. Coordinates activity of Security Officers in the field and communicates via radio. Receives calls for Security Dispatch, Panic Alarms, Door Alarms, Fire Alarms, Incident Notification, via telephone from patients, visitors, and employees. Maintains records associated with the Security Operations Center. Monitors alarms to systems for medical gas, fire and life safety, infant abduction, access control, and generators. Dispatches appropriate resources via radio and telephone for response to system alarms. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Other information:

Education: High School Diploma or GED equivalent preferred.

Experience: 7 years of total related experience required. Prior dispatching experience in healthcare security, law enforcement, or fire/emergency medical services is preferred.

Knowledge, Skills and Abilities Needed: Knowledge of security and fire systems, software and technology including CCTV, Access Control, Duress, Infant Protection, Computer Aided Dispatching, and Physical Security Information Management systems preferred. Ability to maintain composure and ensure accuracy in assigning and documenting tasks in a fast-paced environment that includes frequent interruptions, changes in priorities, and under stressful circumstances. High security awareness. Ability to maintain confidentiality in all matters pertaining to patients, visitors, and/or employees required. Communications skills must focus on customer service by maintaining proper telephone and radio etiquette. Must be able to read, write, speak, and have good comprehension of conversational in English. Basic computer skills and knowledge of Microsoft Office.

This job will be authorized 48.00 hours bi-weekly.

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Today, Baptist Health is Arkansas' most comprehensive healthcare organization with more than 250 points of access that include 11 hospitals, urgent care centers, a senior living community, and over 100 primary and specialty care clinics in Arkansas and eastern Oklahoma.