Dispatcher

Geil Enterprises, Inc.; Fresno (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Geil Enterprises, Inc. seeks a Central Station Dispatcher to monitor alarm systems, coordinate emergency responses, and communicate with clients and staff. You will prioritize and dispatch service calls, handle routine inquiries, and maintain accurate records of all interactions.

This role requires availability for weekends and overtime, proficiency with Microsoft Office, strong written and verbal communication, and the ability to work calmly in high-stress environments.

Qualifications

• High school diploma or equivalent required; dispatching experience preferred.
• Must be available for weekends, holidays, and overtime as needed.
• Proficient with Microsoft Office and Windows; ability to enter and manage data accurately.
• Excellent written and verbal communication; ability to interface with all levels of personnel.

Responsibilities

• Dispatching and scheduling for CIS Security.
• Data entry using proprietary software.
• Data entry for GEI companies as directed by GM.
• Provide service to GEI customers and employees via phones, radios, and in person.
• Monitor fire and burglar alarms and video for Valley Security & Alarm.
• Maintain confidentiality of customer, employee, and GEI issues.

Skills

Communication skills

Microsoft Office

Multitasking

Confidentiality

Team player

Weekends availability

Alarm monitoring

Education

High school diploma

Dispatching experience preferred

Tools

Windows OS

Data entry

Proprietary software

Job description

JOB SUMMARY

The Central Station Dispatcher plays a crucial role in ensuring the effective and timely management of alarm responses and services. This position involves monitoring alarm systems, coordinating emergency responses, and communicating with both clients and personnel. The dispatcher is responsible for prioritizing and dispatching service calls, handling routine inquiries, and maintaining accurate records of all interactions. The Central Station Dispatcher works in conjunction with CIS Security, Valley Security & Alarm, Valley Sanitary Supply, and Janitorial Inc. companies.

OBJECTIVES

• Dispatching and scheduling for CIS Security.
• Data entry using proprietary software.
• Data entry for GEI companies as directed and approved by the General Manager.
• Provide service to all GEI customers and employees through phones, radios, and in-person interaction.
• Monitor all fire alarms, burglar alarms and video for Valley Security & Alarm.
• Responsible for strict confidentiality regarding customer, employee, and/or GEI issues.

KNOWLEDGE, SKILLS, AND ABILITIES

• Must be available to work all scheduled hours including weekends, holidays, and mandatory overtime when necessary.
• Must be computer literate on Microsoft Office and Windows products.
• Consistent positive attitude and proven team player.
• Ability to interface with all levels of personnel within the organization and public.
• Effective listener and ability to keep information confidential.
• Excellent written & verbal communication skills.
• Proven Organizational Skills.
• Ability to multi-task effectively and work in high stressful situations.
• Ability to work alone in an enclosed environment.
• Must be self-motivated.
• Must hold or be eligible to obtain an Alarm Card.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent.
• Previous dispatching and/or related clerical experience strongly preferred.