Dispatch/Alarm Monitor

Chenega Professional Services Strategic Business Unit; Artesia (NM); On-site; USD 34,000 - 52,000; Full time

Job summary

Chenega Naswik International, LLC is seeking a dependable Dispatch / Alarm Monitor to support security operations at assigned locations in Artesia, NM. You will monitor alarm systems, CCTV, and communications networks while serving as a critical link between security personnel and emergency responders.

The role requires calm, professional communication in high-stress situations and the ability to manage multiple responsibilities in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Must be at least 21 years old.
• Certified to perform dispatcher duties and APCO Institute Emergency Telecommunications program.
• Must possess and maintain a valid state driver's license.
• Ability to communicate clearly and professionally during high-stress and emergency situations.
• Ability to pass background screening.

Responsibilities

• Monitor alarm, CCTV, and emergency notification systems.
• Receive, evaluate, and dispatch emergency and non-emergency calls.
• Answer and process calls from employees, visitors, security personnel, law enforcement, and the public.
• Maintain effective communication with security personnel, supervisors, and emergency responders.
• Relay critical information accurately and promptly to appropriate personnel.
• Record incidents, alarms, dispatch activities, and other logs/records.
• Assist with emergency response coordination and incident management.
• Maintain situational awareness of ongoing security operations.

Skills

Communication skills

Calm under pressure

Multitasking

MS Office proficiency

Education

High School Diploma or GED

APCO Emergency Telecommunications certification

Tools

Microsoft Office

Job description

Summary

Chenega Naswik International, LLC isseekinga dependable and detail-oriented Dispatch / Alarm Monitor to support security operations at assigned locations. This positionis responsible formonitoring alarm systems, CCTV systems, communications networks, and emergency notification systems while serving as a critical communications link between security personnel, public safety agencies, and facility personnel.

The ideal candidate is a calm and professional communicator who can effectively manage multiple responsibilities in a fast-paced environment. This role offers the opportunity to support mission-critical security operations,assistin emergency response coordination, and contribute directly to the protection of personnel, facilities, and government assets.

Responsibilities

• Monitor CCTV, intrusion detection, fire alarm, duress alarm, and early warning systems.
• Receive, evaluate, and dispatch emergency and non-emergency calls forassistance.
• Answer and processcallsfrom employees, visitors, security personnel, law enforcement agencies, and the public.
• Maintain effective communication with security personnel, supervisors, and emergency responders.
• Relay critical information accurately and promptly toappropriate personnel.
• Monitor radio communications and document operational activities.
• Control, issue, track, andmaintainaccountability for facility keys and related security assets.
• Maintain security of assigned communications equipment, work areas, and operational systems.
• Record incidents, alarms, dispatch activities, and other operational events in required logs and records.
• Assistwith emergency response coordination and incident management activities.
• Maintain situational awareness of ongoing security operations and facility conditions.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GEDrequired.
• Must be at least 21 years of age.
• Certified to perform dispatcher duties and meet standardsestablishedby the Association ofPublic-SafetyCommunications Officials (APCO) Institute Emergency Telecommunications program.
• Mustpossessand maintain a valid state driver's license.
• Ability to communicate clearly and professionally duringhigh-stressand emergency situations.
• Ability to successfully pass required background screening requirements.

Preferred Qualifications:

• Experience working in a dispatch, communications center, alarm monitoring, or emergency operations environment.
• Experience supporting security, law enforcement, military, fire service, or emergency response organizations.
• Experience monitoring CCTV systems, alarm systems, or security technologies.
• Experienceutilizingcomputer-aided dispatch or emergency communications systems.
• APCO, emergency communications, or public safety telecommunications certifications.

Knowledge,Skillsand Abilities:

• Knowledge of dispatch operations, alarm monitoring procedures, and emergency communications practices.
• Ability to remain calm and make sound decisions during emergencies and stressful situations.
• Strong verbal, written, and interpersonal communication skills.
• Ability to accurately gather, document, and relay critical information.
• Proficiencywith Microsoft Office applications including Word, Excel, PowerPoint, Access, and Outlook.
• Ability tooperatecomputers, telephones, radios, alarm monitoring systems, and standard office equipment.
• Strong organizational and multitasking abilities.
• Ability tomaintainaccuratelogs, records, and operational documentation.
• Ability to follow policies, procedures, and operational directives.
• Commitment to professionalism, attention to detail, and mission success.