Security Operations & Client Relations Lead

Allied Universal; Miami (FL); On-site; USD 67,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, basic life, A

401(k) plan

Paid holidays and vacation

Job summary

Allied Universal is hiring an Account Manager to lead daily security operations and guide a team of officers and supervisors. You will drive service excellence, oversee payroll and performance, and maintain strong client relationships to protect people and property.

The role emphasizes scheduling efficiency, incident response, compliance, and inventory management, with a focus on delivering high-quality security solutions and supporting client objectives.

Qualifications

• High school diploma or equivalent.
• Licensing requirements may apply by state/local law.
• Valid driver’s license if driving a company or personal vehicle for business.
• 2+ years in business operations, security management, or supervising teams.
• Experience leading teams and building client relationships.
• Knowledge of emergency preparedness, security protocols, risk assessments, and law enforcement coordination.
• Ability to evaluate situations, make independent decisions, and resolve conflicts.
• Proficiency in web-based apps and Microsoft Office.
• Strong communication with clients and mult-project management to drive excellence.
• Financial acumen to manage staffing, overtime, and inventory costs.

Responsibilities

• Manage scheduling using AI-powered technology to meet contract hours and minimize unbilled overtime.
• Lead and develop security teams: hire, coach, and manage officers and supervisors; oversee payroll and performance.
• Enhance client relationships, acting as the primary contact for service quality and protection.
• Handle incidents and emergencies; coordinate with clients and internal teams.
• Oversee compliance, training, safety, site standards, and inventory controls.

Skills

Leadership

Communication

Client relations

Decision making

Financial acumen

Project management

Microsoft Office

Education

High school diploma

College degree in Business Administration or related field

Tools

CCTV

Access control

Badge administration

Job description

Allied Universal is hiring an Account Manager to lead daily security operations and guide a team of officers and supervisors. You will drive service excellence, oversee payroll and performance, and maintain strong client relationships to protect people and property.

The role emphasizes scheduling efficiency, incident response, compliance, and inventory management, with a focus on delivering high-quality security solutions and supporting client objectives.