Security Operations Center Supervisor & Investigations Lead

Allied Universal; Goodyear (AZ); Presencial; USD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Disability insurance

Descripción de la vacante

Allied Universal is hiring an Investigative Security Operations Center (ISOC) Supervisor in Goodyear, AZ. The role oversees the ISOC and its personnel, ensuring timely response to alarms and incidents, while maintaining client-aligned policies and procedures.

The position requires supervisory experience, security operations background, and strong communication skills. It includes on-call duties and opportunities to lead training initiatives and technology upgrades.

Formación

• High school diploma or equivalent.
• Minimum of two years of supervisory/management experience.
• Minimum of one year working in a Security Operations Center or related operation.
• Ability to prioritize workload and delegate tasks.
• Strong analytical and problem-solving skills.
• Excellent oral and written communication skills.
• Proficient MS Office skills and ability to learn software programs.
• Valid driver’s license if driving a company vehicle.

Responsabilidades

• Serve as liaison between the ISOC, Contract Security Management.
• Develop and direct the functions, processes, and operations of the ISOC and ensures policies, procedures, and objectives align with client goals.
• Perform analysis, planning, and provide direction to ensure that the ISOC is delivering maximum value to the business.
• Develop, implement, and document scheduled and ad hoc training exercises to ensure effective performance of the personnel assigned to the ISOC.
• Develop ISOC functionality and assist in identifying new technologies and upgrades for existing systems.
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, radio systems, Skype, and other systems.
• Motivates, coaches, and provides leadership to the ISOC staff to develop direct reports.
• Manage, administer and work within software programs used to support operational processes such as travel security, emergency notification, global incidents, etc.
• Provides feedback to both client and contract security management to mitigate failures and improve performance.
• Serve as a point of escalation for any inter-company customer service issues related to the ISOC operations.
• Perform on-call duty (includes after-hours, weekends, holidays) to take appropriate action on staff questions and issues.
• Develop and monitor intelligence sources to identify potential threats or incidents which may target the client.
• Develop and monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements.
• Perform supervisory/managerial responsibilities.
• Ensure adequate/skilled staffing; select employees.
• Establish performance goals and priorities and perform performance appraisals.
• Create and deliver security presentations, reports, and participate in required meetings.
• Perform other duties as assigned by the Contract Security Account Manager or Security Management

Conocimientos

Supervisory experience

Security Operations Center

Analytical thinking

Excellent communication

Educación

High school diploma or equivalent

College degree in management or criminal justice

Descripción del empleo

Allied Universal is hiring an Investigative Security Operations Center (ISOC) Supervisor in Goodyear, AZ. The role oversees the ISOC and its personnel, ensuring timely response to alarms and incidents, while maintaining client-aligned policies and procedures.

The position requires supervisory experience, security operations background, and strong communication skills. It includes on-call duties and opportunities to lead training initiatives and technology upgrades.