Investigative Security Operations Center (ISOC) Supervisor

Allied Universal; Goodyear (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Disability insurance

Job summary

Allied Universal is hiring an Investigative Security Operations Center (ISOC) Supervisor in Goodyear, AZ. The role oversees the ISOC and its personnel, ensuring timely response to alarms and incidents, while maintaining client-aligned policies and procedures.

The position requires supervisory experience, security operations background, and strong communication skills. It includes on-call duties and opportunities to lead training initiatives and technology upgrades.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of supervisory/management experience.
• Minimum of one year working in a Security Operations Center or related operation.
• Ability to prioritize workload and delegate tasks.
• Strong analytical and problem-solving skills.
• Excellent oral and written communication skills.
• Proficient MS Office skills and ability to learn software programs.
• Valid driver’s license if driving a company vehicle.

Responsibilities

• Serve as liaison between the ISOC, Contract Security Management.
• Develop and direct the functions, processes, and operations of the ISOC and ensures policies, procedures, and objectives align with client goals.
• Perform analysis, planning, and provide direction to ensure that the ISOC is delivering maximum value to the business.
• Develop, implement, and document scheduled and ad hoc training exercises to ensure effective performance of the personnel assigned to the ISOC.
• Develop ISOC functionality and assist in identifying new technologies and upgrades for existing systems.
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, radio systems, Skype, and other systems.
• Motivates, coaches, and provides leadership to the ISOC staff to develop direct reports.
• Manage, administer and work within software programs used to support operational processes such as travel security, emergency notification, global incidents, etc.
• Provides feedback to both client and contract security management to mitigate failures and improve performance.
• Serve as a point of escalation for any inter-company customer service issues related to the ISOC operations.
• Perform on-call duty (includes after-hours, weekends, holidays) to take appropriate action on staff questions and issues.
• Develop and monitor intelligence sources to identify potential threats or incidents which may target the client.
• Develop and monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements.
• Perform supervisory/managerial responsibilities.
• Ensure adequate/skilled staffing; select employees.
• Establish performance goals and priorities and perform performance appraisals.
• Create and deliver security presentations, reports, and participate in required meetings.
• Perform other duties as assigned by the Contract Security Account Manager or Security Management

Skills

Supervisory experience

Security Operations Center

Analytical thinking

Excellent communication

Education

High school diploma or equivalent

College degree in management or criminal justice

Job description

Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Investigative Security Operations Center (ISOC) Supervisor. The Investigative Security Operations Center (ISOC) Supervisor maintains full accountability for the ISOC and its personnel, systems, and procedures to ensure effective and timely response to alarms, calls of distress, incidents, and other activities.

Pay Details; $32.00 / hr.

RESPONSIBILITIES:

• Serve as the liaison between the ISOC, Contract Security Management
• Develop and direct the functions, processes, and operations of the ISOC and ensures policies, procedures, and objectives align with client goals
• Perform analysis, planning, and provide direction to ensure that the ISOC is delivering maximum value to the business
• Develop, implement, and document scheduled and ad hoc training exercises to ensure effective performance of the personnel assigned to the ISOC
• Develop ISOC functionality and assist in identifying new technologies and upgrades for existing systems
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, radio systems, Skype, and other systems
• Motivates, coaches, and provides leadership to the ISOC staff to develop direct reports
• Manage, administer and work within software programs used to support operational processes such as travel security, emergency notification, global incidents, etc.
• Provides feedback to both client and contract security management to mitigate failures and improve performance
• Serve as a point of escalation for any inter-company customer service issues related to the ISOC operations
• Perform on-call duty (includes after-hours, weekends, holidays) to take appropriate action on staff questions and issues
• Develop and monitor intelligence sources to identify potential threats or incidents which may target the client
• Develop and monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements
• Perform supervisory/managerial responsibilities
• Ensure adequate/skilled staffing; select employees
• Establish performance goals and priorities and perform performance appraisals
• Create and deliver security presentations, reports, and participate in required meetings
• Perform other duties as assigned by the Contract Security Account Manager or Security Management

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Minimum of two (2) years of supervisory/management experience
• Minimum of one (1) year of working in a Security Operations Center or closely related operation
• Work history to include each the following:
• Ability to prioritize workload based on urgency; able to delegate tasks and communicate to a range of audiences
• Demonstrated analytic and critical thinking skills
• Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications
• Demonstration of strong computer skills
• Excellent oral and written communication skills
• Excellent analytical and problem-solving skills
• Superior customer service skills
• Ability to coach, mentor, and motivate direct reports
• Active listening skills
• Ability to assess and evaluate situations effectively
• Attention to detail
• Proficient computer skills to include Microsoft Office (Word, Excel, PowerPoint) and ability to quickly learn multiple computer software programs
• Ability to research, investigate, and compile information
• Planning and organizing skills
• Ability to mediate conflict with tact, diplomacy
• Ability to critically think and conduct analyses in a dynamic environment; able to adapt to changing priorities
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver’s license if driving a company or customer owned vehicle

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Prior experience supervising or managing a Security Operations Center, Security Communications Center, security/alarm monitoring center or other closely related call center environment
• Military experience
• College degree in management, criminal justice, or related field of study

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.