GSOC Supervisor: Lead 24/7 Security Ops Team

Inter-Con Security Systems, Inc.; Warren (MI); On-site; USD 72,000 - 78,000; Full time

Benefits offered by this job

Competitive Pay

Full-Time Employment

Recognition and Reward Programs

Training and Career Development

Medical, Dental, Holidays, Vacation, S

401(k) Retirement Plan

Uniform and equipment provided

Job summary

Inter-Con Security Systems, Inc. is seeking a GSOC Supervisor to lead analysts and operators in a 24/7 Global Security Operations Center in Warren, MI. The role requires directing shift readiness, incident escalation, and workflow compliance while providing real-time operational decisions.

The ideal candidate will have a strong background in security operations with supervisory experience, readiness for day/night shifts, and a commitment to high-quality incident response and documentation.

Qualifications

• High school diploma or GED required; additional education or relevant professional training preferred.
• 3+ years of experience preferred in a security operations center, emergency communications, dispatch, public safety, corporate security, or comparable operational environment.

Responsibilities

• Provide direct shift supervision and coaching to GSOC Analysts and Operators.
• Ensure shift coverage, post readiness, system status, and hand-off information.
• Enforce SOPs, post orders, escalation paths, and incident classification guidelines.
• Serve as primary escalation point for complex incidents and high-impact events.
• Maintain communication with site security leaders, facilities teams, and external responders.
• Oversee dispatch and incident-management across multiple locations.
• Conduct quality checks of calls, events, and incident reports; review documentation.

Education

High school diploma or GED

3+ years of experience in security operations center or equivalent

Job description

Inter-Con Security Systems, Inc. is seeking a GSOC Supervisor to lead analysts and operators in a 24/7 Global Security Operations Center in Warren, MI. The role requires directing shift readiness, incident escalation, and workflow compliance while providing real-time operational decisions.

The ideal candidate will have a strong background in security operations with supervisory experience, readiness for day/night shifts, and a commitment to high-quality incident response and documentation.