Security Operations Center (SOC) Operator

HireQuotient; New York (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Alliance Building Services in New York is seeking a Security Operations Center (SOC) Operator to monitor real-time security data from CCTV, access control, and alarms, coordinating on-site responses with security personnel.

The role requires 3–5 years of related experience, strong communication skills, and proficiency with Microsoft Office and WinTeam for timekeeping and reporting. Excellent organizational abilities are essential.

Qualifications

• 3–5 years related security experience.
• Experience in scheduling, operations in security industry is a plus.
• Strong written and verbal communication skills.
• Ability to write effective and concise reports with legible handwriting.

Responsibilities

• Schedule security, contingency security, and messenger at sites.
• Maintain site coverage and respond to emergencies and absences.
• Ensure accurate timekeeping in WinTeam and liaise with management.

Skills

Verbal communication

Written communication

Time management

Prioritization

Stress management

Tools

WinTeam

Microsoft Office

Job description

Security Operations Center (SOC) Operator

Alliance Building Services

Job Description

A Security Operations Center (SOC) Operator continuously monitors and analyzes real-time security data from various surveillance systems, including CCTV cameras, access control points, and alarm systems, to detect potential threats, respond to incidents promptly, and coordinate security personnel on-site to maintain a safe environment within a site, often utilizing specialized software and communication tools to manage security operations effectively.

Responsibilities

• Manages the scheduling of security, contingency security, and messenger at sites; manages the scheduling process to optimize operating results and to minimize avoidable overtime
• Maintains site coverage at all times; tracks requests for time off to ensure site coverage; responds to emergency situations, call-offs, and absences
• Ensures that accurate timekeeping data is posted in WinTeam software; verifies billing and payroll reports and corrects discrepancies; interfaces with management to make corrections
• Responsible for managing duties of assigned employees, including setting up and managing weekly schedules, inputting timekeeping, tracking job openings on operations reports
• Coordinates scheduling changes with Management and Staff; serves as a liaison with management, and staff in resolving scheduling, billing and timekeeping issues
• Observe operations and make suggestions for improved efficiency as appropriate
• Other duties as assigned by Management

Requirements

• Experience: 3-5 year
• A minimum of three (3) years related experience
• Prior experience in the security or other service-related industry, law enforcement and/or military highly desired
• Experience in scheduling, operations or other functions of security industry a plus
• Ability to take initiative, handle and prioritize competing assignments and effectively manage deadlines
• Excellent verbal and written communication skills required
• Ability to write effective and concise reports in neat, legible handwriting is required
• Working knowledge of Microsoft Office software
• Ability to successfully interact at all levels of the organization
• Ability to handle stressful situations in a calm and professional manner