Security Operations Center Officer - Elkridge, MD (Flex Shift)

Sheppard Pratt; Elkridge (MD); Hybrid; USD 42,000 - 61,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, vision benefits

403b retirement match

Generous paid time off

Employee Assistance Program

Job summary

Sheppard Pratt is seeking a Security Dispatcher to handle emergency and non-emergency calls, monitor CCTV and alarms, and coordinate with security teams to ensure business continuity. You will dispatch officers and resources while maintaining detailed incident logs and data, contributing to a safe campus environment.

The role requires flexibility across day, evening, night shifts and occasional travel between properties, with a focus on rapid response and adherence to safety guidelines in

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service skills and knowledge of guidelines for emergency situations.
• Must be able to work day, afternoon, evening and overnights as needed.
• Occasional travel between SP properties.
• Willing and able to respond to critical incidents with little or no advance notice.
• May require working weekends and holidays and under stressful conditions.

Responsibilities

• Receive emergency and non-emergency calls and record significant information.
• Monitor CCTV systems, alarms, facility computers.
• Communicate effectively with security and safety teams to prioritize calls.
• Facilitate communications and coordinate actions with local emergency services (Police, Fire, EMS).
• Use radio, phone, or computer to dispatch officers, vehicles, or field units.
• Enter data in computer system and maintain logs and records of calls and activities.

Skills

Customer service

Communication skills

Emergency response

Prioritization

Education

High school diploma or equivalent

Tools

Dispatch radio

Computer systems

Job description

Schedule: Flex (Days, Eve, Nights- 40hrs/week)

What to expect.

• Receive emergency and non-emergency calls and record significant information.
• Monitor closed-circuit television systems, alarms, facility computers.
• Communicate effectively with the security and safety teams at the facility to assure business continuity by prioritizing calls according to importance.
• Facilitate communications and coordinate actions between various local emergency services such as Police, Fire, and Emergency Medical Services.
• Uses radio, phone, or computer to assist with the dispatch of officers, vehicles, or other field units to appropriate locations.
• Provide officers with information from 3rd parties about code calls, calls for service, obstacles, and any conditions impacting the safety of officers.
• Enter data in computer system and maintain logs and records of calls, activities, and other incident-related information.

What you’ll get from us.

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives.

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical, dental and vision benefits for benefit eligible positions
• 403b retirement match
• Generous paid-time-off for benefit eligible positions
• Complimentary Employee Assistance Program (EAP)

What we need from you.

• High school diploma or equivalent required.
• Exceptional customer service skills and knowledge of guidelines for emergency situations.
• Due to the demands of the position, must be able to work either day, afternoon, evening and overnights as needed.
• May require occasional travel between SP properties when needed.
• All candidates must be willing and able to respond to critical incidents with little or no advance notice.
• These incidents may include working more weekends and holidays and under stressful and physically demanding conditions.

WHY SHEPPARD PRATT?

At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individual’s facing life’s challenges. Join us and be a part of a mission that changes lives!