Security Operations Center Officer: Flexible Shifts & Impact

Sheppard Pratt; Elkridge (MD); Hybrid; USD 42,000 - 61,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, vision benefits

403b retirement match

Generous paid time off

Employee Assistance Program

Job summary

Sheppard Pratt is seeking a Security Dispatcher to handle emergency and non-emergency calls, monitor CCTV and alarms, and coordinate with security teams to ensure business continuity. You will dispatch officers and resources while maintaining detailed incident logs and data, contributing to a safe campus environment.

The role requires flexibility across day, evening, night shifts and occasional travel between properties, with a focus on rapid response and adherence to safety guidelines in

Qualifications

• High school diploma or equivalent required.
• Exceptional customer service skills and knowledge of guidelines for emergency situations.
• Must be able to work day, afternoon, evening and overnights as needed.
• Occasional travel between SP properties.
• Willing and able to respond to critical incidents with little or no advance notice.
• May require working weekends and holidays and under stressful conditions.

Responsibilities

• Receive emergency and non-emergency calls and record significant information.
• Monitor CCTV systems, alarms, facility computers.
• Communicate effectively with security and safety teams to prioritize calls.
• Facilitate communications and coordinate actions with local emergency services (Police, Fire, EMS).
• Use radio, phone, or computer to dispatch officers, vehicles, or field units.
• Enter data in computer system and maintain logs and records of calls and activities.

Skills

Customer service

Communication skills

Emergency response

Prioritization

Education

High school diploma or equivalent

Tools

Dispatch radio

Computer systems

Job description

Sheppard Pratt is seeking a Security Dispatcher to handle emergency and non-emergency calls, monitor CCTV and alarms, and coordinate with security teams to ensure business continuity. You will dispatch officers and resources while maintaining detailed incident logs and data, contributing to a safe campus environment.

The role requires flexibility across day, evening, night shifts and occasional travel between properties, with a focus on rapid response and adherence to safety guidelines in