Security Operations Center Dispatcher

Allied Universal; Denver (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading security firm as a Security Operations Center Dispatcher, where your skills in customer service and critical thinking will shine. This role involves monitoring alarms and CCTV, responding to calls, and ensuring effective communication within a dynamic and collaborative environment. Enjoy weekly pay and comprehensive benefits while making a positive impact in the community. If you're ready to embrace a challenging yet rewarding career, this opportunity is perfect for you.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

Retirement Plan

Employee Assistance Programs

Company Discounts

Qualifications

• Must possess a high school diploma or equivalent.
• Demonstrated analytic and critical thinking skills.
• Ability to communicate effectively with IT professionals.

Responsibilities

• Monitor alarms and CCTV for security incidents.
• Respond to emergency and non-emergency calls.
• Coordinate documentation for security operations.

Skills

Customer Service

Analytic Skills

Critical Thinking

Communication Skills

Ability to Prioritize

Adaptability

Education

High School Diploma or Equivalent

Tools

IP Based Telephone System

Radio Communication Equipment

Computer Systems

Job description

Security Operations Center Dispatcher

Job Locations

US-CO-Denver

Category (Portal Searching)

Security Officer Level

Workdays Available

Friday, Saturday - Sunday, Thursday

Shifts Available

Evening

Business Unit

AUS

Overview

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Job Description

Allied Universal is hiring a Security Operations Center Dispatcher. The Security Operations Center Dispatcher has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation which provides the Security Operations Team with a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team.

Pay Rate: 21.25 An Hour

Ideal Candidate will have excellent customer service.

Weekly Pay!

RESPONSIBILITIES:

Alarm monitoring
• CCTV monitoring
• Camera Survey
• Answering phones; operate IP based telephone system
• Radio Dispatch; use multi-channel communications
• Radio and call logging
• Incident Report issuance and collection
• Operations support; routing of call information to the appropriate units for handling
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)

QUALIFICATIONS:

• Must possess a high school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Work experience must include of the following:
  • Demonstrated analytic and critical thinking skills and ability to prepare reports
  • Ability to prioritize workload based on urgency
  • Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
  • Ability to communicate effectively with IT and Security Systems professionals
  • Demonstrated ability to operate radio, telephone equipment and/or console monitors
  • Ability to adapt in a dynamic work environment while possibly working under pressure

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2025-1370833