Security Operations Center Dispatcher (Part-Time, 2nd Shift, 0.5)

Penn Medicine; Lancaster (Lancaster County); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Security Operations Center Dispatcher to join their dedicated team. This role is pivotal in ensuring the safety and security of patients and staff at a leading academic medical center. As a dispatcher, you will be the central hub for security assistance, managing communications and responding to incidents with precision. With a commitment to employee well-being and professional growth, this organization offers a supportive environment where your contributions directly impact the community's health and safety. If you are passionate about making a difference and thrive in a dynamic environment, this opportunity is for you.

Benefits

Prepaid Tuition Assistance

Comprehensive Benefits Program

Employee Health Programs

Qualifications

• 1+ year of experience in EMS, Emergency Dispatching, or related fields.
• Strong customer service and communication skills are essential.

Responsibilities

• Dispatch and track Hospital Security Officers on emergent and non-emergent events.
• Monitor access control operations and burglar alarms.

Skills

Customer Service Skills

Communication Skills

Computer Experience

Education

H.S. Diploma/GED

Experience in EMS, Emergency Dispatching, Police, Fire, or Security

Tools

Windows Word

Excel

Computer-Aided Dispatch (CAD)

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title: Security Operations Center Dispatcher

Entity: LGH

Location: Lancaster General Hospital - 555 N Duke St, Lancaster, PA 17602

Hours: 0.5 FTE (20 Hours per week), Evening Shift

Work Rotation: Week One - Sunday through Friday off, Saturday and Sunday 3 PM - 11 PM; Week 2 - Monday through Wednesday 3 PM - 11 PM, Thursday through Saturday off.

Summary:

• Responsible for functioning as the dispatcher of the Security Operations Center for LG Health.

Responsibilities:

• Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
• The Security Operations Center (SOC) serves as a central hub for receiving security assistance calls.
• Dispatches and tracks Hospital Security Officers on emergent and non-emergent events.
• Operating a radio dispatch center for incoming and outgoing communications.
• Elevate response to local emergency responders as necessary if the incident exceeds internal capabilities, in alignment with HICS standards.
• Monitoring access control operations.
• Monitoring burglar alarms.
• Providing staff protection and patient elopement monitoring.
• Overseeing a video surveillance center for camera monitoring.
• The SOC is responsible for managing computer-aided dispatching (CAD) and incident reporting applications.
• Follows Emergency Procedures Guidelines Code; K, H, Blue, Grey, Condition 8, Red, Yellow, Green, Amber, and Black.

Credentials:

• National Registry of EMT (Preferred)

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• One (1) year of experience in EMS, Emergency Dispatching, Police, Fire, or Security; and/or one (1) year working with police, hospital, and/or community transport.
• Customer Service Skills and Communication Skills
• Computer Experience: Windows Word, Excel, Computer-Aided Dispatch (CAD)
• Recognized Telecommunicator Course or Emergency Medical Technician (Preferred)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, or any other status protected by law.