Security Operations Center Dispatcher (Part-Time, 2nd Shift, 0.4)

Penn Medicine; Lancaster (Lancaster County); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player in healthcare is seeking a dedicated Security Operations Center Dispatcher. This vital role involves managing security communications, dispatching officers, and monitoring access control to ensure safety within the hospital environment. Ideal candidates will have strong customer service and communication skills, along with experience in emergency services or security. Join a team committed to making a difference in patient care and enjoy a comprehensive benefits package that supports your well-being and professional growth. This is a chance to contribute to a mission that truly matters.

Benefits

Prepaid Tuition Assistance

Comprehensive Benefits Program

Employee Health Programs

Qualifications

• Must have one year of experience in EMS, Emergency Dispatching, or related fields.
• Customer service and communication skills are essential for this role.

Responsibilities

• Function as the dispatcher for the Security Operations Center.
• Dispatch and track security officers on emergent and non-emergent events.
• Monitor access control and oversee video surveillance.

Skills

Customer Service Skills

Communication Skills

Computer Experience

Education

H.S. Diploma/GED

Experience in EMS, Emergency Dispatching, Police, Fire, or Security

Tools

Windows Word

Excel

Computer Aided Dispatch (CAD)

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title: Security Operations Center Dispatcher

Entity: LGH

Location: Lancaster General Hospital - 555 N Duke St, Lancaster, PA 17602

Hours: 0.4 FTE (16 Hours per week), Evening Shift

Work Rotation: Week One - Sunday through Thursday off, Friday through Sunday 3 PM - 11 PM; Week 2 - Monday 3 PM - 11 PM, Tuesday through Saturday off

Summary:

• Responsible for functioning as the dispatcher of the Security Operations Center for LG Health.

Responsibilities:

• Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
• The Security Operations Center (SOC) serves as a central hub for receiving security assistance calls.
• Dispatches and tracks Hospital Security Officers on emergent and non-emergent events.
• Operate a radio dispatch center for incoming and outgoing communications.
• Elevate response to local emergency responders as necessary if the incident exceeds internal capabilities, in alignment with HICS standards.
• Monitor access control operations.
• Monitor burglar alarms.
• Provide staff protection and patient elopement monitoring.
• Oversee a video surveillance center for camera monitoring.
• The SOC is responsible for managing computer-aided dispatching (CAD) and incident reporting applications.
• Follow Emergency Procedures Guidelines Code: K, H, Blue, Grey, Condition 8, red, yellow, green, amber, and Black.

Credentials:

• Ntl Registry of EMT (Preferred)

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• One (1) year of experience in EMS, Emergency Dispatching, Police, Fire, or Security; and/or one (1) year working with police, hospital, and/or community transport.
• Customer Service Skills and Communication Skills
• Computer Experience: Windows Word, Excel, Computer Aided Dispatch (CAD)
• Recognized Telecommunicator Course or Emergency Medical Technician (Preferred)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program, including one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, or any other status protected by applicable law.