Emergency Response Dispatcher

Intermountain Health; Lafayette (CO); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking an Emergency Response Dispatcher to join their vital call center team. This role is crucial for managing emergency communications and providing exceptional customer service during high-pressure situations. As the first point of contact for emergencies, you will be responsible for answering calls, monitoring alarm systems, and ensuring accurate communication. This position offers a dynamic work environment where your skills will directly impact the safety and well-being of the community. If you thrive in fast-paced settings and have a passion for helping others, this opportunity is perfect for you.

Qualifications

• Demonstrated customer service experience is essential.
• Ability to remain calm in high-stress situations is crucial.

Responsibilities

• Answer and dispatch emergency calls according to protocols.
• Monitor alarm systems and respond to emergencies.

Skills

Customer Service

Communication Skills

Multitasking

Prioritization

Calm Under Pressure

Education

High School Diploma or GED

Tools

Computer Proficiency

Job description

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This range is provided by Intermountain Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $24.00/hr

Job Description

A Dispatcher is a member of a call center which not only handles PBX functions but serves as an essential part to emergency communications during medical, facility, security and weather-related emergency events. The call centers operate 24 hours a day and seven days a week at one of several Intermountain locations. As the first point of contact for emergencies and the general public seeking information, a successful candidate will be able to balance excellent customer service with the ability to handle emergencies quickly and decisively. Specific responsibilities include emergency and non-emergency call taking, intrusion and duress alarm monitoring, and viewing security video footage from multiple locations.

• Supports a centralized 24-hour call center for specific facilities experiencing medical, facility, security, or weather-related emergency events.
• Answers, documents, and dispatches all incoming emergency line calls according to established protocols. Follows specific procedures for individual facilities. Initiates notifications via required modalities (Emergency Notification System, overhead paging, etc.) as quickly as possible with a high degree of accuracy.
• Clearly and correctly conduct overhead page announcements per established protocols.
• Quickly ascertain the request of callers whether public, patient, provider or caregiver and accurately route the call.
• Monitor various alarm systems (Fire alarms, infant abduction systems, nurse call systems, etc.) and respond accordingly per established protocols.
• Report any detected irregularities from monitored systems to the appropriate personnel per established protocols.
• Respond to after-hours calls for covered practices and page staff and providers as needed and per established procedures. (Varies per site)
• Perform other call center answering and call routing functions as necessary.
• Availability for on-call shifts and mandatory overtime as necessary. Must be able to respond to alternative work locations during emergency events to maintain the continuity of call center operations.
  
  

Skills

• Maintain a professional demeanor and adhere to established dispatch protocols.
• Ability to remain calm and effective during busy, high stress situations.
• Demonstrated written and oral communication skills
• Interpersonal communication
• Answering high volume of phone calls
• Multitasking
• Prioritization
  
  

Qualifications

• Demonstrated customer service experience.
• Preferred previous experience in a call center.
• Computer and data entry proficiency.
• Preferred High School Diploma or GED
  
  

Physical Requirements

• Ongoing need to see and read information, documents, monitors, identify equipment and supplies
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• Sitting for extended periods.
• Lifting and carrying up to 10 lbs.
• Must be able to proficiently hear, see and speak.
• Ability to respond and handle audible and visual alarms
  
  

Location:

Good Samaritan Hospital

Work City

Lafayette

Work State

Colorado

Scheduled Weekly Hours

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.81 - $24.26

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn More About Our Comprehensive Benefits Package Here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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