Security Operations Center Dispatcher

Allied Universal; New Castle (DE); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading global security company as a Security Operations Center Dispatcher. In this dynamic role, you'll monitor alarms and CCTV, ensuring the safety and security of the facility. You'll be part of a dedicated team that values diversity and inclusion, providing you with excellent career advancement opportunities. Enjoy a comprehensive benefits package including medical, dental, and vision coverage, as well as a 401k plan. This position offers the chance to make a real difference in your community while working in a supportive and engaging environment. If you're ready to take on this exciting challenge, we want to hear from you!

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

Retirement Plan

Employee Assistance Programs

Company Discounts

Qualifications

• Must have a high school diploma or equivalent.
• 2+ years of security experience required.

Responsibilities

• Monitor alarms and CCTV, ensuring timely incident response.
• Operate communication systems and log incidents effectively.
• Coordinate with staff to support security operations.

Skills

Analytic Skills

Critical Thinking

Communication Skills

Ability to Prioritize Workload

Adaptability

Education

High School Diploma or Equivalent

Tools

IP Based Telephone System

Radio Communication Equipment

Computer Systems

Job description

Overview

Allied Universal, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Job Description

Allied Universal is Now Hiring Full Time Security Operations Center Dispatcher!

Location: New Castle, DE

Starting Pay: $17.50 An Hour

Shift: 12 hour rotating shift 6a - 6p

Minimum Requirements:

1. 21+ Years of Age
2. Security Experience - 2+ Years
3. TSA Issued TWIC
4. Access Control / Badge Experience

Join the World's Leading Global Security Company!

Excellent Career Advancement Opportunities!

Paid Orientation, Medical, Dental, Vision and 401k for Full-Time!

The Security Operations Center Dispatcher has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation which provides the Security Operations Team with a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leverages intelligence from several systems and technology databases that provide advanced correlation, and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team.

RESPONSIBILITIES:

• Alarm monitoring
• CCTV monitoring
• Camera Survey
• Answering phones; operate IP based telephone system
• Radio Dispatch; use multi-channel communications
• Radio and call logging
• Incident Report issuance and collection
• Operations support; routing of call information to the appropriate units for handling
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)

QUALIFICATIONS:

• Must possess a high school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Work experience must include the following:
  • Demonstrated analytic and critical thinking skills and ability to prepare reports
  • Ability to prioritize workload based on urgency
  • Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
  • Ability to communicate effectively with IT and Security Systems professionals
  • Demonstrated ability to operate radio, telephone equipment and/or console monitors
  • Ability to adapt in a dynamic work environment while possibly working under pressure

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2025-1366343