Security Operations Branch Manager

Prosegur; Chicago (IL); On-site; USD 120,000 - 190,000; Full time

Job summary

Prosegur is seeking a General Manager for the Chicago area to partner with the SVP and HR, oversee the local branch, and drive data-driven solutions aligned with business objectives. You will manage security operations, client contracts, and staffing while collaborating with corporate HR on workforce planning and initiatives.

Responsibilities include leading operations, recruiting, risk management, and ensuring compliance with regulations.

Qualifications

• Experience in managing security or related operations with P&L responsibility.
• Strong ability to build client relations and community-based networks.
• Excellent written and verbal communication; analytical skills.

Responsibilities

• Responsible for security operations and customer contract services for the Guarding division.
• Maintain performance and operate within fiscal parameters; strong P&L management is a must
• Ensure and maintain sound audit procedures complying with governmental regulations
• Recruit and interview new employees to meet the needs of our guarding clients.
• Execute operations and training while maintaining the sound discipline of corporate procedures
• Regularly meet with customers to ensure mutual goals and objectives are met
• Develop client relations and secure new business opportunities
• Establish the scheduling requirements for employees/agents under their supervision. Makes assignments to ensure that positions are covered, and that the Client is being served in accordance with their needs. Responsible for placing staff due to call-offs and time off requested.
• Train staff, counsel, evaluate and document employee performance. Provides direction for employees through appropriate communication. Issues disciplinary action and makes a corrective action plan to assist employees in altering their behavior. Commends employees for outstanding achievement.
• Prepare reports, investigate, respond to questions, and provide documentation.
• Follow all safety rules. Observes and reports any unsafe or hazardous conditions immediately to the proper authority.
• May be requested to perform other duties as assigned based on the SVP's needs or client activity.
• Use proper body mechanics while performing duties.
• Demonstrate the ability to think clearly during crisis or high-stress periods.
• Possess empathetic abilities in dealing with employees and their questions.
• Demonstrate ability to work with others and interact appropriately.
• Maintain communication with the team on any changes that may affect operations.
• Work with leadership to adapt and apply for Prosegur initiatives and programs in a manner that supports local business needs.
• Partner with Corporate HR teams on special projects and assignments

Skills

Multi-tasking

Communication

Self-starter

Time management

Tools

Microsoft Office

Winteam

Job description

Prosegur is seeking a General Manager for the Chicago area to partner with the SVP and HR, oversee the local branch, and drive data-driven solutions aligned with business objectives. You will manage security operations, client contracts, and staffing while collaborating with corporate HR on workforce planning and initiatives.

Responsibilities include leading operations, recruiting, risk management, and ensuring compliance with regulations.