Security Operations Analyst II - AI-Driven Defenses

UserTesting; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Auros is seeking a detail‑driven security operations professional to triage, analyze, and respond to security requests. You will support incident response, review questionnaires, and collaborate with customers to explain our security posture.

You will build automations and AI‑driven processes across our security tools, drive efficiency, and contribute to metrics like time to triage and time to resolve. This role involves direct customer interactions and cross‑functional teamwork.

Qualifications

• Strong written and verbal communication for customers and internal teams.
• Experience using AI to automate repetitive tasks and build AI agents.
• Foundation in security operations, alerting, and incident response.
• Familiarity with security frameworks such as SOC2, ISO27001 or NIST CSF.
• Experience completing security questionnaires or using compliance tools (e.g., Vanta).
• Experience with ticketing systems such as Jira or Jira Service Management.

Responsibilities

• Triage and route tickets for the Security queue and automate recurring requests.
• Triage endpoint and security alerts and DLP events; improve detection and enrichment.
• Participate in incident response and post‑incident reviews.
• Refine AI-drafted responses for security questionnaires and due diligence.
• Join customer calls to walk through security posture.
• Conduct first-pass vendor security reviews and flag gaps.
• Review software requests against approval processes and route AI use cases.
• Support access checks and data deletion requests; audit support.
• Build automations, AI agents, and integrations across security tools.
• Define and monitor metrics like time to triage/resolve; drive improvements.

Skills

Communication skills

Customer-facing

Organized

Self-starter

AI automation

AI agents

Security operations

Incident response

Security questionnaires

SOC2 ISO27001 NIST CSF

Jira or Jira Service Management

Tools

Jira

Job description

Auros is seeking a detail‑driven security operations professional to triage, analyze, and respond to security requests. You will support incident response, review questionnaires, and collaborate with customers to explain our security posture.

You will build automations and AI‑driven processes across our security tools, drive efficiency, and contribute to metrics like time to triage and time to resolve. This role involves direct customer interactions and cross‑functional teamwork.