Security Analyst II

Usertesting; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Auros is seeking a detail‑driven security operations professional to triage, analyze, and respond to security requests. You will support incident response, review questionnaires, and collaborate with customers to explain our security posture.

You will build automations and AI‑driven processes across our security tools, drive efficiency, and contribute to metrics like time to triage and time to resolve. This role involves direct customer interactions and cross‑functional teamwork.

Qualifications

• Strong written and verbal communication for customers and internal teams.
• Experience using AI to automate repetitive tasks and build AI agents.
• Foundation in security operations, alerting, and incident response.
• Familiarity with security frameworks such as SOC2, ISO27001 or NIST CSF.
• Experience completing security questionnaires or using compliance tools (e.g., Vanta).
• Experience with ticketing systems such as Jira or Jira Service Management.

Responsibilities

• Triage and route tickets for the Security queue and automate recurring requests.
• Triage endpoint and security alerts and DLP events; improve detection and enrichment.
• Participate in incident response and post‑incident reviews.
• Refine AI-drafted responses for security questionnaires and due diligence.
• Join customer calls to walk through security posture.
• Conduct first-pass vendor security reviews and flag gaps.
• Review software requests against approval processes and route AI use cases.
• Support access checks and data deletion requests; audit support.
• Build automations, AI agents, and integrations across security tools.
• Define and monitor metrics like time to triage/resolve; drive improvements.

Skills

Communication skills

Customer-facing

Organized

Self-starter

AI automation

AI agents

Security operations

Incident response

Security questionnaires

SOC2 ISO27001 NIST CSF

Jira or Jira Service Management

Tools

Jira

Job description

Описание:

We’re Auros—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—Auros delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together.

• Act as an initial point of contact for the Security queue: triage, prioritize and route tickets, resolve routine requests and elevate the rest, and automate the handling of recurring request types.
• Triage endpoint and security alerts and DLP events using runbooks and AI-assisted analysis, following up with employees and escalating real issues. Own the continuous improvement of this process by analyzing alert volume and false-positive rates, tuning detections with the owning teams, and automating enrichment and first-pass triage.
• Participate in incident response, including triage of employee‑reported phishing and social engineering attempts and drafting internal security notices, and drive the follow‑up after each incident: post‑incident reviews, runbook updates, and process or tooling changes.
• Review, validate and refine AI‑drafted responses to security questionnaires, RFPs and due diligence requests for Sales, pulling in subject matter experts when needed. Keep the answer library, standard responses and Trust Center documents accurate as the source of truth for those responses, and handle Trust Center access requests.
• Join customer calls to walk through Auros’s security posture, with support from senior team members.
• Run first‑pass vendor security reviews as part of third‑party risk management, using AI to summarize vendor documentation and flag gaps.
• Review requests for new software, browser extensions and AI tools against the approval process, and route AI requests through the AI use case intake.
• Support access checks, customer data deletion requests, reporting of impersonation or fraudulent domains, and internal and external audits.
• Build and maintain automations, AI agents and integrations across our security tools to cut manual work, and keep runbooks current as living documents that both people and AI tooling can execute.
• Define and track operational metrics such as time to triage, time to resolve and questionnaire turnaround, and use them to prioritize improvements, pilot new tools or ways of working, and show their impact.
• Demonstrate Auros’s values through work product and day‑to‑day team interactions.

Задачи:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Don’t meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications—but you may be exactly who we’re looking for. Diverse perspectives drive innovation, and we’re committed to building a team with a wide range of backgrounds, experiences, and skills.

Accommodations

At Auros, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at [e-mail].

Auros is an Equal Opportunity Employer and a participant in the U.S. Federal E‑Verify program.

Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.

We welcome people of different backgrounds, experiences, abilities and perspectives.

Auros will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

Требования:

Strong written and verbal communication skills, including writing clear, accurate answers for customers and explaining technical topics to non‑technical audiences. Comfortable working directly with customers and internal teams. Highly organized, able to manage multiple requests and deadlines and see work through to completion. Self‑starter who works independently, follows runbooks and knows when to elevate and also spots what isn't working and takes the initiative to fix it. Experience using AI to automate work, ideally including building AI agents or agent‑like workflows that took on repetitive tasks and made a team measurably more efficient Technical foundation in security operations (e.g. alerting, endpoint, identity and access management) and incident response fundamentals, enough to understand and explain Auros's overall security posture. 3yearsofexperienceinsecurity,IT,compliance,oracustomer‑facingtechnicalrole(supportorsolutions ).FamiliaritywithsecurityframeworkssuchasSOC2,ISO27001orNISTCSF.Experiencecompletingsecurityquestionnaires (SIG,CAIQ)orusingcompliancetoolssuchasVanta.ExperiencewithticketingsystemssuchasJiraorJiraServiceManagement…