Security Operations & Account Resource Manager

Securitas Technology Corporation; West Sacramento (CA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short/Long-term disability

401K with match

Paid vacation and holidays

Educational assistance

Growth opportunities

Job summary

Securitas Electronic Security Inc. West Sacramento, CA is seeking an Account Resource Manager – Electronic Security to serve as a Security Operations and Command Center (SOACC) Support Specialist.

You will interface with Bank of America teams and support burglar alarm and digital video systems at banking centers and remote locations. The role blends technical and managerial duties with emphasis on customer performance metrics, root-cause analysis, and cross-functional coordination across a

Qualifications

• Bachelors or Associates Degree preferred; 1-3 years of related work experience or equivalent
• Ability to support DMP, Parabit, and Verint DVR technology
• Intermediate knowledge of Microsoft Excel (formulas, chart generation) and PowerPoint
• Basic knowledge of Six Sigma methodologies and/or Quality Assurance/Quality Control procedures desired
• Strong attention to detail, excellent oral and written communication skills and a service-minded attitude
• Ability to correlate data and numbers for analysis

Responsibilities

• Manage a steady volume of phone calls (inbound/outbound) with a high degree of professionalism
• Oversee escalation to service team, iparts procurement team, and sales
• Contact subject matter experts when needed for escalation issues; manage follow-up communications
• Handle follow-up communications on customer expectations
• Work well independently and make decisions in the best interest of the company and customer
• Create and maintain technical and best practice documents
• On-call availability to provide support for critical issues on a rotating schedule
• Detail-oriented and organized with the ability to multi-task

Skills

DMP trained

Verint trained

Parabit trained

Hanwha trained

Excel formulas

PowerPoint

Six Sigma knowledge

Data analysis

Strong communication

Customer service mindset

Education

Bachelor's or Associate Degree

Tools

DMP software

Verint DVR

Parabit systems

Hanwha systems

Microsoft Excel

PowerPoint

Job description

Securitas Electronic Security Inc. West Sacramento, CA is seeking an Account Resource Manager – Electronic Security to serve as a Security Operations and Command Center (SOACC) Support Specialist.

You will interface with Bank of America teams and support burglar alarm and digital video systems at banking centers and remote locations. The role blends technical and managerial duties with emphasis on customer performance metrics, root-cause analysis, and cross-functional coordination across a