Electronic Security ARM – Client Ops & Tech Liaison

Securitas Technology; Gilbert (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

Short/Long Term Disability

401K with 60% match

Paid vacation, holidays and sick time

Educational Assistance

Growth opportunities

Employee discounts

Job summary

Securitas Technology is seeking an Account Resource Manager for Electronic Security to support Bank of America implementations and ongoing service coordination. This role blends technical oversight with customer-facing leadership across nationwide teams.

The candidate should have 1–3 years of related experience, training in DMP, Verint, Parabit, and Hanwha systems, and strong Excel/PowerPoint skills. Responsibilities include managing escalations, documenting best practices, and ensuring high

Qualifications

• Bachelor's or Associate degree preferred and 1–3 years of related work experience or equivalent.
• Ability to support DMP, Parabit, and Verint DVR technology.
• Strong attention to detail and excellent communication skills.

Responsibilities

• Interface with Bank of America implementation and maintenance teams.
• Provide escalation management for service issues and coordination with multiple groups nationwide.
• Create and maintain technical and best practice documents.

Skills

DMP training

Verint training

Parabit training

Hanwha training

Excel proficiency

PowerPoint

Communication skills

Analytical skills

Customer service mindset

Education

Bachelor's or Associate degree

Tools

DVR technology knowledge

AMAG familiarity

Microsoft Excel

Spreadsheets

Job description

Securitas Technology is seeking an Account Resource Manager for Electronic Security to support Bank of America implementations and ongoing service coordination. This role blends technical oversight with customer-facing leadership across nationwide teams.

The candidate should have 1–3 years of related experience, training in DMP, Verint, Parabit, and Hanwha systems, and strong Excel/PowerPoint skills. Responsibilities include managing escalations, documenting best practices, and ensuring high