Security Operations Account Manager

Allied Universal; Florida; On-site; USD 64,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Paid holidays and time off

Job summary

Allied Universal, a leader in security services, is seeking an Account Manager to oversee daily security operations, guide a team of officers and supervisors, and ensure client satisfaction. You will leverage AI-driven scheduling to meet contract hours while controlling overtime and expenses.

This role emphasizes leadership, safety, and operational excellence across client sites, with a focus on protecting people and property and building strong client partnerships.

Qualifications

• High school diploma or equivalent.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

Responsibilities

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

Education

High school diploma or equivalent

Job description

Allied Universal, a leader in security services, is seeking an Account Manager to oversee daily security operations, guide a team of officers and supervisors, and ensure client satisfaction. You will leverage AI-driven scheduling to meet contract hours while controlling overtime and expenses.

This role emphasizes leadership, safety, and operational excellence across client sites, with a focus on protecting people and property and building strong client partnerships.