Security Officer Dispatch Position Downtown

Able Too Work; Minneapolis (MN); Hybrid; USD 56,482,000 - 59,237,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal is seeking a Security Officer Dispatch in Minneapolis, MN to coordinate communications, monitor alarms, document incidents, and dispatch staff at hotel or resort locations. You will provide courteous service to guests and staff while maintaining security protocols.

The role emphasizes clear communication, responsiveness, and attention to detail in a welcoming, team-driven environment. Full-time schedule with afternoon/evening shifts is typical, with a pay rate of $20.15 per hour

Qualifications

• Experience providing guest or client-facing service.
• Ability to follow site-specific procedures and protocols.
• Comfort with basic computer/tablet use.
• Good communication and documentation skills.
• Must meet age and background check requirements.

Responsibilities

• Provide customer service to guests, visitors, vendors, and staff by following site procedures and access-control protocols.
• Monitor communication systems, respond to requests, and dispatch appropriate personnel.
• Maintain dispatch logs, incident records, and shift communications per policy.
• Respond calmly to incidents and escalate as needed to supervisors or responders.
• Monitor cameras and alarms and report unusual activity to deter incidents.

Skills

Customer service

Computer literacy

Alarm system familiarity

Problem solving

Attention to detail

Education

High school diploma or equivalent

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Dispatch Position in Minneapolis, MN, you will serve and safeguard clients in a range of industries such as Hotels & Resorts, and more. As a Dispatch Security Professional at a hotel or resort location, you will coordinate security-related communications, monitor alarms and incoming calls, document incidents, and dispatch personnel as needed. You will support a welcoming environment for guests and staff through clear communication, responsive service, and attention to detail. Join Allied Universal, where teamwork, integrity, innovation, and a people-first culture drive our commitment to dependable service.

Position Type: Full Time

Pay Rate: $20.15 / Hour

Job Schedule:

Day Time

Mon01:00 PM - 09:00 PM

Tue01:00 PM - 09:00 PM

Fri01:00 PM - 09:00 PM

Sat01:00 PM - 09:00 PM

Sun01:00 PM - 09:00 PM

What You'll Do:

• Provide customer service to guests, visitors, vendors, and staff by carrying out site-specific procedures, access-control protocols, and emergency response activities at a hotel or resort location.

• Monitor communications systems, receive calls and requests for assistance, and dispatch appropriate personnel to guest-service needs, maintenance concerns, medical situations, and other security-related incidents.

• Maintain accurate dispatch logs, incident records, key-control documentation, and shift communications in accordance with site-specific policies.

• Respond to incidents and critical situations in a calm, problem-solving manner, escalating matters to supervisors, emergency responders, and/or appropriate site personnel as needed.

• Monitor cameras, alarms, and other security-related systems, report unusual activity, and help to deter unauthorized access or disruptive conduct.

Minimum Requirements:

• Ability to lift more than 20 pounds is preferred.

• Customer service experience is preferred.

• CPR certification is preferred.

• Comfortable using a computer or tablet is preferred.

• Alarm panel experience is preferred.

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.

• Possess a high school diploma or equivalent.

• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.

• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.

• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.

• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.

• Career Growth: Get paid training and access to career growth opportunities.

• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.

• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com .

Job ID: 2026-1684115

Location: United States-Minnesota-Minneapolis-St. Paul-Bloomington

Job Category: Security Officer