Security Officer Dispatch Center

Allied Universal; Madison (WI); On-site; USD 71,635,000 - 77,146,000; Full time

Benefits offered by this job

Smart tools

Career growth

Benefits package

Perks program discounts

Job summary

Allied Universal in Madison, WI is seeking a Security Officer Dispatch Center at a financial services location. You will monitor alarms, coordinate responses, and dispatch to appropriate personnel, ensuring calm, clear communication and accurate records.

This full‑time role requires a minimum of 1 year security experience and a college degree; familiarity with alarm panels and access control is preferred. Join a team focused on safety, service, and integrity.

Qualifications

• At least 1 year of security-related experience is required.
• A college degree is required.
• Alarm panel experience is preferred.

Responsibilities

• Provide customer service to employees, visitors, and callers by carrying out site-specific security procedures.
• Receive, prioritize, and dispatch calls for service, alarms, incidents, and critical situations to appropriate personnel.
• Monitor communication systems, alarms, access activity, and available camera systems, documenting events and escalating concerns.

Skills

Customer service

Dispatching calls

Monitoring systems

Communication

Education

College degree

Tools

Alarm panel experience

Access control systems

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Dispatch Center in Madison, WI, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a Dispatch Professional at a financial institution location, you will monitor alarm and access-control activity, coordinate responses to security-related incidents, communicate with personnel and emergency services, and maintain accurate records. Your presence and timely communication will help deter incidents while supporting a professional environment. Join Allied Universal, where agile, reliable, and innovative teams put people first, deliver through teamwork, and act with integrity.

Position Type: Full Time

Pay Rate: $25.00 / Hour

Job Schedule:

• Mon 06:00 AM - 06:00 PM
• Sat 06:00 AM - 06:00 PM
• Sun 06:00 AM - 06:00 PM

What You'll Do:

• Provide customer service to employees, visitors, and callers by carrying out site-specific security-related procedures, policies, and emergency response activities at a financial services location.
• Receive, prioritize, and dispatch calls for service, alarms, incidents, and critical situations to appropriate personnel in a calm, problem-solving manner.
• Monitor communication systems, alarms, access activity, and available camera systems, documenting events and escalating concerns according to site procedures.
• Maintain accurate dispatch logs, incident reports, and related records while communicating timely updates to site leadership and responding personnel.
• Conduct regular and random patrols around the business and perimeter as assigned, reporting unusual conditions and helping to deter unauthorized activity.

Minimum Requirements:

• At least 1 year of security-related experience is required.
• A college degree is required.
• Alarm panel experience is preferred.
• Comfort using a computer or tablet is preferred.
• Access control and badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.