Security Officer Dispatch Communications

Allied Universal; Costa Mesa (CA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Benefits Package

Perks Program

Job summary

Allied Universal in Costa Mesa, CA, is seeking a Security Officer Dispatch Communications to coordinate calls, monitor alarms, and dispatch personnel while maintaining incident logs. The role emphasizes strong customer service and adherence to site procedures in a fast-paced environment.

Responsibilities include incident documentation, timely updates to supervisors, and calm handling of emergencies. The position is full-time with evening shifts and competitive pay, offering growth and benefits

Qualifications

• At least 1 year of security-related experience is required.
• High school diploma or equivalent is required.
• Background check and drug screening may be required by law.

Responsibilities

• Provide customer service to clients by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities.
• Monitor and coordinate incoming calls, alarms, radio traffic, and service requests, dispatching appropriate personnel in accordance with site-specific procedures.
• Maintain accurate dispatch logs, incident records, and related documentation; communicate timely updates to supervisors and responding personnel.
• Respond to incidents and critical situations in a calm, problem-solving manner, escalating concerns through established communication channels.
• Conduct regular and random patrols around the business and perimeter, as assigned. Working environments and conditions may vary by location.

Skills

Customer service

Computer literacy

Alarm panel experience

Access control/badge experience

Security-related experience

Education

High school diploma or equivalent

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Dispatch Communications in Costa Mesa, CA, you will serve and safeguard clients in a range of industries. As a Dispatch Officer, you will coordinate communications, monitor alarm and access control activity, document incidents, and support timely responses to security-related needs. You will provide exceptional customer service while helping maintain an organized, professional environment. Join Allied Universal, where agile, reliable, and innovative teams put people first, deliver through teamwork, and act with integrity.

Position Type: Full Time

Pay Rate: $29.00 / Hour

Job Schedule:

• Thur 01:00 PM - 09:30 PM
• Fri 01:00 PM - 09:30 PM
• Sat 01:00 PM - 09:30 PM
• Sun 01:00 PM - 09:30 PM

What You’ll Do:

• Provide customer service to clients by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities.
• Monitor and coordinate incoming calls, alarms, radio traffic, and service requests, dispatching appropriate personnel in accordance with site-specific procedures.
• Maintain accurate dispatch logs, incident records, and related documentation; communicate timely updates to supervisors and responding personnel.
• Respond to incidents and critical situations in a calm, problem-solving manner, escalating concerns through established communication channels.
• Conduct regular and random patrols around the business and perimeter, as assigned. Working environments and conditions may vary by location.

Minimum Requirements:

• At least 1 year of security-related experience is required.
• Customer service experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Alarm panel experience is preferred.
• Access control and badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

PPO 14417

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.