Security Officer – Dispatch Console

Allied Universal; Maiden (NC); On-site; USD 42,000 - 44,000; Full time

Job summary

Allied Universal, a leading security and facility services company, seeks a Security Officer – Dispatch Console in Maiden, NC. You will support a tech-focused site by coordinating security responses, monitoring alarms, and managing access control through badge tracking.

The role requires monitoring and incident documentation, dispatching officers, and maintaining clear communication with on-site teams. Strong customer service and computer skills are preferred.

Qualifications

• Minimum of 1 year security-related experience.
• High school diploma or equivalent is required.
• CPR/First Aid certification is preferred.
• Comfort with using a computer or tablet is preferred.
• Background check and drug screen will be conducted as a condition of employment.

Responsibilities

• Provide customer service to clients by carrying out security-related procedures and site policies.
• Monitor inbound alarms, access control events, video monitoring alerts, and dispatch officers as needed.
• Receive and prioritize calls for service and maintain dispatch logs and incident reports.
• Respond to incidents calmly and provide clear updates to supervisors and stakeholders.
• Conduct regular and random patrols around the premises and perimeter.

Skills

Customer service

Access control

Alarm monitoring

Emergency communication

Patrols

Education

High school diploma or equivalent

Tools

Dispatch software

Video monitoring system

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer – Dispatch Console in Maiden, NC, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As a Dispatch Officer at a fast-paced tech and telecom location, you will help coordinate security-related responses, monitor cameras and alarms, and support access control by tracking badges and visitor activity. You will communicate clearly with on-site teams, document incidents, and help keep operations running smoothly with a calm, customer-focused approach. At Allied Universal, you will be part of an agile, reliable, innovative team that leads with integrity and teamwork.

Position Type: Full Time

Pay Rate: $20.50 / Hour

Job Schedule:

DayTimeMon01:45 PM – 10:15 PMTue01:45 PM – 10:15 PMSat05:45 AM – 02:15 PMSun01:45 PM – 10:15 PM

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You’ll Do:

• Provide customer service to clients by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities at a technology-focused location.
• Monitor inbound alarms, access control events, video monitoring alerts, and communications channels, then dispatch officers and/or notify site contacts and public responders per post orders.
• Receive and prioritize calls for service, document incident details, and maintain accurate dispatch logs and incident reports using approved systems.
• Respond to incidents and critical situations in a calm, problem-solving manner, providing clear updates to supervisors, on-site personnel, and/or other stakeholders.
• Conduct regular and random patrols around the business and perimeter when assigned. Working environments and conditions may vary by client site.

Minimum Requirements:

• A minimum of 1 years of security-related experience is required.
• Access control and/or badge experience is preferred.
• CPR and/or First Aid certification is preferred.
• Being comfortable using a computer or tablet is preferred.
• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21 years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.