Security Officer Dispatch Operator

Allied Universal; Los Angeles (CA); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Smart Tools access

Career growth opportunities

Retirement savings plan

Job summary

Allied Universal is seeking a Security Officer Dispatch Operator in Los Angeles, CA. You will coordinate communications, monitor activity, document incidents, and support timely responses to security needs at a financial institution location.

The role emphasizes customer service and operating from a centralized dispatch hub. Daytime schedule with multiple evening shifts; full-time position paying $23.15 per hour.

Qualifications

• At least one year of security-related experience.
• High school diploma or GED required.
• Comfort with using a computer or tablet (preferred).
• Ability to lift up to 20 pounds (preferred).
• 18+ years of age for unarmed roles; 21+ for armed roles.

Responsibilities

• Provide customer service to employees, visitors, vendors, and financial institution personnel by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities.
• Monitor incoming calls, alarms, access-control notifications, and other communications from a centralized dispatch location; document information accurately and notify appropriate personnel.
• Dispatch security-related personnel to incidents, service requests, and critical situations while maintaining clear, professional communication and accurate activity logs.
• Respond to incidents and critical situations in a calm, problem-solving manner, escalating concerns to site leadership and/or emergency responders as directed by site procedures.
• Support security-related operations by maintaining dispatch records, tracking officer locations and assignments, and communicating relevant updates to authorized personnel.

Skills

Customer service

Computer literacy

Education

High school diploma or GED

Tools

Dispatch software

Job description

Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Security Officer Dispatch Operator in Los Angeles, CA, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a Dispatch Professional at a financial institution location, you will coordinate communications, monitor activity, document incidents, and support timely responses to security-related needs. You will provide outstanding customer service while helping maintain a welcoming environment for employees and visitors. Join Allied Universal, where our agile, reliable, innovative, and caring culture puts people first, delivers through teamwork, and acts with integrity.

Position Type: Full Time

Pay Rate: $23.15 / Hour

Job Schedule
DayTime Thur 03:00 PM - 11:30 PM
Fri 03:00 PM - 11:30 PM
Sat 03:00 PM - 11:30 PM
Sun 03:00 PM - 11:30 PM

What You'll Do

• Provide customer service to employees, visitors, vendors, and financial institution personnel by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities.
• Monitor incoming calls, alarms, access-control notifications, and other communications from a centralized dispatch location; document information accurately and notify appropriate personnel.
• Dispatch security-related personnel to incidents, service requests, and critical situations while maintaining clear, professional communication and accurate activity logs.
• Respond to incidents and critical situations in a calm, problem-solving manner, escalating concerns to site leadership and/or emergency responders as directed by site procedures.
• Support security-related operations by maintaining dispatch records, tracking officer locations and assignments, and communicating relevant updates to authorized personnel.

Minimum Requirements

• Have at least one year of security-related experience.
• Provide proof of a high school diploma or GED.
• Preferred: Be comfortable using a computer or tablet.
• Preferred: Be able to lift up to 20 pounds.
• Preferred: Have customer service experience.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.