Security Officer Dispatch Center Operator

Allied Universal; Santa Ana (CA); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal is seeking security professionals to provide customer service within a financial-institution environment and to execute site-specific access-control procedures. This full-time role includes monitoring alarms and cameras, prioritizing service requests, and coordinating responses with internal teams and emergency responders.

Ideal candidates will have a high school diploma, strong communication skills, and the ability to stay calm under pressure while maintaining accurate logs and

Qualifications

• Be at least 18 years old for unarmed roles; 21+ for armed positions.
• Background check required under federal, state, and local laws.
• Drug screening may be required where legally permitted.
• Licensing requirements vary by state/local laws and may be needed.
• A valid driver’s license is required for driving positions only.

Responsibilities

• Provide customer service to employees, visitors, and callers at a financial institution by following site-specific procedures and access-control protocols.
• Receive, prioritize, and dispatch service requests, alarms, incidents, and security-related communications to appropriate personnel and/or responders.
• Monitor alarms, cameras, access-control activity, and document relevant information, escalating concerns per site procedures.
• Maintain dispatch logs, incident records, and shift reports including call status and response activities.
• Respond calmly to incidents and coordinate with on-site staff and external agencies as needed.

Skills

Customer service

Attention to detail

Communication

Access control

Emergency response

Education

High school diploma

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Position Type: Full Time

Pay Rate: $23.00 / Hour

Job Schedule

• Mon 12:00 AM - 08:00 AM
• Tue 12:00 AM - 08:00 AM
• Fri 12:00 AM - 08:00 AM
• Sat 12:00 AM - 08:00 AM
• Sun 12:00 AM - 08:00 AM

What You'll Do

• Provide customer service to employees, visitors, and callers at a financial institution by carrying out site-specific procedures, access-control protocols, and emergency response activities.
• Receive, prioritize, and dispatch service requests, alarms, incidents, and other security-related communications to appropriate personnel and/or emergency responders.
• Monitor communication systems, alarm notifications, cameras, and access-control activity, documenting relevant information and escalating concerns according to site procedures.
• Maintain accurate dispatch logs, incident records, and shift reports, including the status of calls, personnel, and response activities.
• Respond to incidents and critical situations in a calm, problem-solving manner while coordinating communications with on-site personnel and external agencies as needed.

Minimum Requirements

• Comfortable using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.