Security Officer Dispatch Operator

Allied Universal; Newark (DE); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Smart shift access

Career growth

Benefits package

Discount perks

Job summary

Allied Universal in Newark, DE is seeking a Security Officer Dispatch Operator to safeguard clients across financial institutions and other sites. You will coordinate security communications, monitor alarms and cameras, document incidents, and dispatch personnel to incidents as needed.

The role emphasizes professional presence, attention to detail, and strong customer service, with a daytime schedule and $20 per hour pay.

Qualifications

• 3+ years of security-related experience or a college degree.
• CPR certification preferred.
• Alarm panel experience preferred.
• Guard Card/License preferred.
• Be at least 18 years old for unarmed roles; 21+ for armed roles.
• Background check and drug screen required.

Responsibilities

• Provide customer service to clients, employees, and visitors at a financial institution by carrying out security-related procedures.
• Monitor alarms, access-control notifications, and dispatch personnel as needed.
• Respond to incidents with calm, coordinated communication among responders and leadership.
• Maintain dispatch logs, incident reports, and records of calls and alarms.
• Conduct regular patrols to identify unusual conditions and report concerns.

Skills

Customer service

Security experience

Calm under pressure

Education

High school diploma or equivalent

CPR certification

Guard Card/License

Tools

Alarm panel experience

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Dispatch Operator in Newark, DE, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a Dispatch Officer supporting a financial institution, you will coordinate security-related communications, monitor alarm activity and camera systems, document incidents, and dispatch personnel as needed. Your professional presence, attention to detail, and customer service skills will help support a welcoming environment and timely response to security-related concerns. Join Allied Universal, where teamwork, integrity, reliability, and a people-first culture drive meaningful work.

Position Type

Full Time

Pay Rate

$20.00 / Hour

Job Schedule

DayTimeMon06:00 AM - 02:00 PMTue06:00 AM - 02:00 PMFri06:00 AM - 02:00 PMSat06:00 AM - 02:00 PMSun06:00 AM - 02:00 PM

What You'll Do

• Provide customer service to clients, employees, and visitors at a financial institution by carrying out security-related procedures, site-specific policies, and emergency response activities as appropriate.
• Monitor incoming communications, alarms, and access-control notifications, dispatching appropriate personnel and documenting activities according to site procedures.
• Respond to incidents and critical situations in a calm, problem-solving manner, coordinating communications with site contacts, emergency responders, and Allied Universal leadership as needed.
• Maintain accurate dispatch logs, incident reports, and records of calls, alarms, and other security-related activity.
• Conduct regular and random patrols around the business and perimeter, as assigned, to help identify unusual conditions and report concerns.

Minimum Requirements

• Possess 3+ years of combined law enforcement, military, or security-related experience, or a college degree.
• CPR certification is preferred.
• Alarm panel experience is preferred.
• Customer service experience is preferred.
• A Guard Card/License is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.