Security Officer - Command Center Dispatch

Allied Universal; Phoenix (AZ); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Smart tools access to view and claim更多

Career growth and training

Financial and health benefits

Perks program discounts

Job summary

Allied Universal is seeking a Security Officer - Command Center Dispatch in Phoenix, AZ to monitor alarms and access control, dispatch security responses, and provide exceptional customer service to employees and visitors. The role supports a telecommunications and media location with a focus on accurate reporting, timely dispatch, and safe operations.

The position is full-time with a 3:00 PM–11:00 PM schedule, five days a week.

Qualifications

• Customer service experience preferred.
• CPR and First Aid certification preferred.
• Alarm panel experience preferred.
• Guard card or license preferred.
• Access control and badge experience preferred.
• 18+ for unarmed roles; 21+ for armed roles.
• Background check in accordance with laws.
• Drug screen required where permitted by law.
• Licensing requirements may apply by state/local laws.
• Driver's license required for driving positions only.

Responsibilities

• Provide customer service to employees, visitors, contractors, and vendors at a telecommunications and media location by following site-specific security procedures and emergency protocols.
• Monitor alarms, cameras, and systems; receive, document, prioritize, and dispatch security requests and incidents to appropriate personnel.
• Maintain dispatch logs, incident records, and shift activity reports per site procedures.
• Respond to incidents and service requests calmly and professionally; escalate as needed.
• Coordinate with site personnel and emergency responders during incidents and disruptions.

Skills

Customer service

CPR/First Aid

Alarm panel experience

Guard card/license

Access control experience

Age requirement 18+ / 21+

High school diploma

Background check

Drug screen

Licensing requirements

Driver's license (for driving roles)

Education

High school diploma or equivalent

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Command Center Dispatch in Phoenix, AZ, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As a Dispatch Security Professional supporting a dynamic technology, media, and telecommunications location, you will monitor alarm and access-control activity, coordinate responses to security-related incidents, and communicate clearly with onsite teams and visitors. You will help maintain an orderly environment through accurate reporting, timely dispatch support, and exceptional customer service. At Allied Universal, you will join an agile, reliable, and innovative team that puts people first, works together, and acts with integrity.

Position Type: Full Time

Pay Rate: $22.00 / Hour

Job Schedule:

• Mon: 03:00 PM - 11:00 PM
• Tue: 03:00 PM - 11:00 PM
• Wed: 03:00 PM - 11:00 PM
• Sat: 03:00 PM - 11:00 PM
• Sun: 03:00 PM - 11:00 PM

What You'll Do:

• Provide customer service to employees, visitors, contractors, and vendors at a telecommunications and media location by following site-specific security-related procedures, policies, and emergency response protocols.
• Monitor incoming calls, alarms, cameras, and communication systems; receive, document, prioritize, and dispatch security-related requests and incidents to appropriate personnel.
• Maintain accurate dispatch logs, incident records, shift activity reports, and other required documentation in accordance with site procedures.
• Respond to incidents, service requests, and critical situations in a calm, professional, problem-solving manner, escalating concerns through established communication channels as appropriate.
• Coordinate with site personnel and emergency responders during security-related incidents, outages, access concerns, and other operational disruptions.

Minimum Requirements:

• Customer service experience is preferred.
• CPR and First Aid certification is preferred.
• Alarm panel experience is preferred.
• A guard card or license is preferred.
• Access control and badge experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.