Security Officer Alarm Panel Operations

Allied Universal; Worcester (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Financial and Health Benefits

Exclusive Perks

Job summary

Allied Universal is seeking a Security Officer Alarm Panel Operations in Worcester, MA. You will safeguard healthcare locations, execute unarmed patrols, monitor access, and respond to alarms in a calm, professional manner.

Role emphasizes customer service, compliance with site procedures, and effective communication with staff and leadership. Requires supervisory experience and a high school diploma; background checks and licensing as required by law.

Qualifications

• Possess supervisory experience.
• Experience using a computer or tablet is preferred.
• Access control and badge experience is preferred.
• Customer service experience is preferred.
• Alarm panel experience is preferred.

Responsibilities

• Provide customer service to employees, visitors, contractors, and/or delivery personnel at a healthcare‑related location while carrying out site‑specific procedures and security‑related policies.
• Conduct regular and random unarmed patrols of interior and exterior areas, including building entrances, parking areas, and perimeter locations, to help identify unusual conditions and help deter unauthorized activity.
• Monitor access points and assist with visitor, contractor, and vendor entry procedures in accordance with established site requirements.
• Respond to incidents, alarms, medical‑related events, and other critical situations in a calm, professional, problem‑solving manner, following established emergency response protocols.
• Document observations, incidents, and security‑related activities accurately and communicate relevant information to site contacts and Allied Universal leadership.

Skills

Supervisory experience

Computer/Tablet familiarity

Access control

Customer service

Alarm panel

Education

High School diploma or equivalent

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Alarm Panel Operations in Worcester, MA, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As an Unarmed Patrol Officer in a healthcare location, you will monitor and patrol assigned areas, maintain a visible presence to help deter security‑related incidents, and support access control and badge processes. You will respond to alarms, communicate professionally with employees and visitors, and deliver outstanding customer service. Join Allied Universal’s agile, reliable, innovative team, where a caring culture, teamwork, and integrity guide every shift.

Position Type: Full Time

Pay Rate: $20.83 / Hour

Job Schedule:

• Mon 08:00 AM - 04:00 PM
• Tue 08:00 AM - 04:00 PM
• Wed 08:00 AM - 04:00 PM
• Thur 08:00 AM - 04:00 PM
• Fri 08:00 AM - 04:00 PM

What You'll Do:

• Provide customer service to employees, visitors, contractors, and/or delivery personnel at a healthcare‑related location while carrying out site‑specific procedures and security‑related policies.
• Conduct regular and random unarmed patrols of interior and exterior areas, including building entrances, parking areas, and perimeter locations, to help identify unusual conditions and help deter unauthorized activity.
• Monitor access points and assist with visitor, contractor, and vendor entry procedures in accordance with established site requirements.
• Respond to incidents, alarms, medical‑related events, and other critical situations in a calm, professional, problem‑solving manner, following established emergency response protocols.
• Document observations, incidents, and security‑related activities accurately and communicate relevant information to site contacts and Allied Universal leadership.

Minimum Requirements:

• Possess supervisory experience.
• Experience using a computer or tablet is preferred.
• Access control and badge experience is preferred.
• Customer service experience is preferred.
• Alarm panel experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.