SECURITY OFFICER

Caesars Entertainment; Waterloo (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Caesars Entertainment in Waterloo, IA is seeking a Security Officer to safeguard guests, team members, and casino assets. You will monitor access, report safety hazards, and respond to incidents while maintaining calm under pressure.

The role requires a HS diploma or GED, ability to stand long periods, lift up to 250 pounds with assistance, and CPR/First Aid training. You will also operate radios, phones, and computers to document events and enforce policies.

Qualifications

• High School Diploma or GED is required.
• Ability to use telephone, two-way radio, and computer.
• Demonstrated ability to stay calm and act professionally under pressure.

Responsibilities

• Assist in transporting and verification of money, chips, and tokens.
• Control access to restricted areas.
• React to patron and employee incidents and accidents.
• Monitor patron and employee passage in and out of casino.
• Report safety hazards and incidents.
• Verify IDs for patrons who appear under 35 years old.
• Identify and report guests showing signs of intoxication.
• Assist with incident command for emergency response situations.
• Patrol outside areas using a company vehicle when required.
• Plan, organize and complete work in a timely manner.
• Take initiative and provide guest assistance beyond expectations.
• Accept feedback and coaching from supervisors.

Skills

First Aid/CPR/AED training

Incident reporting

Guest/employee safety

Customer service

Education

High School Diploma or GED

Tools

Telephone

Two-way radio

Computer

Job description

Job Description

Security Officers are expected to safeguard company assets and to ensure safety for both guests and team members.

Job Description

Security Officers are expected to safeguard company assets and to ensure safety for both guests and team members.

How You Will Create The Extraordinary

• Assist in transporting and verification of money, chips, and tokens.
• Control access to restricted areas.
• React to patron and employee incidents and accidents.
• Monitor patron and employee passage in and out of casino.
• Responsible for checking and reporting safety hazards.
• Responsible for verifying IDs for patrons who appear under the age of 35.
• Responsible for identifying and reporting guests who may be showing signs of intoxication.
• Assists with incident command for emergency response situations.
• Use a company vehicle to patrol outside parking lots and other areas outside the main casino floor.
• Plans, organizes and completes work timely
• Takes initiatives, shows ownership and goes above and beyond to assist guests with their needs
• Accepts feedback and coaching from supervisors

Qualifications

• Minimum of a High School Diploma or GED equivalent.
• Able to use a telephone, two-way radio, and computer.

Additional Requirements

• Ability to stand for long periods of time, walk to various areas of the casino, and lift 250 pounds with help.
• Be able to write Security Incident Reports in a specific format.
• Ability to perform duties under pressure and in an interruptive environment.
• Be current with First Aid/CPR/AED training and can respond to medical calls of all types.
• Must learn and operate various computer software programs.
• Ability to work in a smoking and pet-friendly environment.