Security Officer - Casino Security

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

Hard Rock Casino Cincinnati is looking for a dedicated individual to join our Security team. This role involves ensuring guest safety, providing friendly assistance, and safeguarding organizational assets. The successful candidate will have a strong commitment to guest service and should be prepared for a dynamic casino environment.

Qualifications include a High School Diploma and at least one year of guest service experience. Previous work in security or law enforcement is preferred, and communication in English is essential.

Qualifications

• Minimum of one year of guest service experience required.
• Experience in Casino/Hotel Security, Law Enforcement, or Military preferred.
• Ability to stand for up to 8 hours.

Responsibilities

• Provide security for all monetary transfers within the casino and hotel.
• Assist patrons with inquiries and escort them when necessary.
• Prepare clear incident reports.
• Patrol hotel and casino areas.
• Assist in emergency situation coordination.
• Maintain proper key control.
• Notify managers of responsible gaming and alcohol service concerns.

Skills

Guest service experience

Effective communication in English

Education

High School Diploma or equivalent

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Overview

Under the direction of Security Department supervisors and managers, incumbent provides basic security coverage ensuring that adequate protection is provided for the safety of patrons and team members. Safeguards the assets of the organization as well as those of its guests and team members. Promotes an outgoing, friendly guest-oriented demeanor at all times.

Responsibilities

• Ensure that proper security is provided for all transfers of monies within the casino and hotel areas of the complex.
• Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions and possibly escorting them if necessary.
• Prepare detailed incident reports in a clear and precise manner.
• Patrol the hotel and casino areas to establish a security presence and report all unusual situations and/or suspicious persons.
• Assist in the coordination and resolution of emergency situations.
• Assist in maintaining proper key control.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Performs all other related and compatible duties as assigned.

Qualifications

• High School Diploma or equivalent is required and a minimum of one (1) year of guest service experience, or the equivalent combination of education and experience.
• Previous Casino/Hotel Security, Law Enforcement and/or Military experience preferred.
• Must be able to stand for up to 8 hours.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Additional Details

This is not an exhaustive list of all responsibilities, requirements and skills. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances arise.