Security Officer - Casino Security - Grave Shift

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking a Security Officer to provide basic security coverage across the casino and hotel areas, ensuring patron and team member safety. You will safeguard assets and maintain a friendly, guest-focused demeanor.

The role requires standing for up to eight hours, clear English communication, and prior guest services or security experience is a plus. Training and benefits are offered as part of our comprehensive package.

Qualifications

• Must be able to communicate effectively with guests in English
• Able to stand for up to 8 hours
• Experience in guest services or security is a plus
• Casino/hotel security or related experience preferred

Responsibilities

• Provide basic security coverage to protect patrons and team members
• Ensure security for transfers of monies within casino and hotel areas
• Assist guests with inquiries, directions, and escorting if necessary
• Prepare detailed incident reports clearly and promptly
• Patrol casino and hotel areas to maintain security presence and report unusual situations
• Assist in coordinating and resolving emergency situations
• Maintain proper key control and support responsible gaming and alcohol service as needed

Education

High School Diploma or equivalent

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Under the direction of Security Department supervisors and managers, incumbent provides basic security coverage ensuring that adequate protection is provided for the safety of patrons and team members. Safeguards the assets of the organization as well as those of its guests and team members. Promotes an outgoing, friendly guest-oriented demeanor at all times.

Responsibilities

• Ensure that proper security is provided for all transfers of monies within the casino and hotel areas of the complex.
• Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions and possibly escorting them if necessary.
• Prepare detailed incident reports in a clear and precise manner.
• Patrol the hotel and casino areas to establish a security presence and report all unusual situations and/or suspicious persons.
• Assist in the coordination and resolution of emergency situations.
• Assist in maintaining proper key control.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Performs all other related and compatible duties as assigned.

Qualifications

• High School Diploma or equivalent is required and a minimum of one (1) year of guest service experience, or the equivalent combination of education and experience.
• Previous Casino/Hotel Security, Law Enforcement and/or Military experience preferred.
• Must be able to stand for up to 8 hours.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Additional Details

This is not an exhaustive list of all responsibilities, requirements and skills. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances arise.