Security Officer

HRI Hospitality; New Orleans (LA); Hybrid; USD 30,000 - 46,000; Full time

Job summary

The Hilton New Orleans - St. Charles Avenue is seeking a Security Officer to safeguard guests, staff, and property.

You will conduct regular patrols of guest floors, public spaces, and parking areas, monitor CCTV and alarms, and respond to incidents while documenting actions. Ideal candidates have a college degree or relevant experience, strong observation and decision-making under pressure, and excellent communication.

Qualifications

• College degree or High School Diploma with related experience.
• Strong observational and problem-solving skills.
• Ability to remain calm and make sound decisions in high-stress situations.
• Clear communication skills, both verbal and written.
• Basic understanding of security systems and emergency procedures.
• Ability to maintain confidentiality and handle sensitive information.
• Customer-service mindset with a professional, approachable demeanor.
• Ability to stand or walk for extended periods.

Responsibilities

• Patrol all areas of the hotel, including guest floors, public spaces, back-of-house areas, and parking lots.
• Monitor security systems, cameras, alarms, and access control points.
• Respond promptly to incidents, disturbances, or emergency situations and document actions taken.
• Assist guests and employees with safety-related concerns or escorts upon request.
• Enforce hotel policies while maintaining professionalism and hospitality.
• Complete detailed incident and shift reports.
• Collaborate with local law enforcement, fire departments, and emergency responders when necessary.
• Conduct routine safety inspections (fire extinguishers, doors, lighting, etc.).
• Support loss prevention efforts and investigate theft or suspicious activity.
• Participate in safety drills and ongoing training sessions.
• Provide emergency first aid or CPR if certified and needed.

Skills

Observational skills

Calm under pressure

Communication skills

Security systems

Confidentiality

Customer service

Physical endurance

Education

College degree or HS Diploma with related experience

Job description

## Security OfficerApply: Hilton New Orleans - St. Charles Avenue: Full time: Posted Today: JR105207252 rooms | 10,119 sq. ft. meeting/event space. Amenities include: on-site restaurant (Luke), 24-hour fitness center, business center, valet parking, pet-friendly accommodations. Set in New Orleans’ Garden District, Hilton St. Charles blends historic character with modern hospitality. With strong event capabilities and dynamic food and beverage offerings, it provides an engaging environment for hospitality professionals serving both business and leisure travelers.The Security Officer is responsible for ensuring the safety and security of all guests, employees, and hotel property. This role plays a critical part in maintaining a welcoming and secure environment through regular patrols, incident response, and adherence to hotel safety procedures. The ideal candidate is observant, professional, and able to remain calm under pressure.# # JOB DESCRIPTION Job Title: Security Officer- Full Time Department: Security Supervision Exercised: N/ASupervision Received: General Manager / Area Director of Security **MINIMUM REQUIREMENTS** **Education** * College degree or High School Diploma with related experience **Skills and Knowledge** * Strong observational and problem-solving skills.* Ability to remain calm and make sound decisions in high-stress situations.* Clear communication skills, both verbal and written.* Basic understanding of security systems and emergency procedures.* Ability to maintain confidentiality and handle sensitive information.* Customer-service mindset with a professional, approachable demeanor.* Ability to stand or walk for extended periods. **JOB DUTIES** * Patrol all areas of the hotel, including guest floors, public spaces, back-of-house areas, and parking lots.* Monitor security systems, cameras, alarms, and access control points.* Respond promptly to incidents, disturbances, or emergency situations and document all actions taken.* Assist guests and employees with safety-related concerns or escorts upon request.* Enforce hotel policies while maintaining professionalism and hospitality.* Complete detailed incident and shift reports.* Collaborate with local law enforcement, fire departments, and emergency responders when necessary.* Conduct routine safety inspections (fire extinguishers, doors, lighting, etc.).* Support loss prevention efforts and investigate theft or suspicious activity.* Participate in safety drills and ongoing training sessions.* Provide emergency first aid or CPR if certified and needed. HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements*.*