Security Officer

HRI Hospitality; Holiday (FL); On-site; USD 32,000 - 44,000; Full time

Job summary

HRI Hospitality is seeking a Security Officer for our downtown New Orleans hotel. You will patrol guest floors, monitor cameras, respond to incidents, assist guests, and enforce policies with hospitality.

You will also generate detailed reports and coordinate with local responders as needed. Education required: college degree or high school diploma with related experience; must stand and move for extended periods and stay composed under pressure.

Qualifications

• Must be able to observe and assess situations quickly and accurately.
• Must remain calm and decisive in high-stress environments.
• Excellent verbal and written communication with guests and team members.
• Basic understanding of security systems, access control, and emergency procedures.
• Discretion and ability to handle confidential information.

Responsibilities

• Patrol all hotel areas including guest floors, public spaces, back-of-house areas, and parking lots.
• Monitor security systems, cameras, alarms, and access points; respond to incidents and document actions.
• Assist guests and employees with safety concerns or escorts as needed.
• Enforce hotel policies with professionalism and hospitality.
• Complete incident and shift reports; coordinate with local law enforcement and emergency responders when required.
• Conduct routine safety inspections (fire extinguishers, doors, lighting).
• Support loss prevention efforts and investigate suspicious activity.
• Participate in safety drills and ongoing training; provide first aid/CPR if certified.

Skills

Observational skills

Calm under pressure

Clear communication

Security systems knowledge

Confidentiality

Customer service mindset

Physical endurance

Education

College degree or High School Diploma with related experience

Job description

129 rooms | 250 sq. ft. meeting/event space

Amenities: pool, fitness center.

Located in the heart of the Central Business District, our newly redesigned hotel is just steps from top New Orleans landmarks - only two blocks from the Caesars Superdome and Smoothie King Center, and three blocks from Canal Street and the French Quarter. Designed for both business and leisure travelers, this focused-service property delivers modern amenities, reliable consistency, and streamlined guest service. It’s an ideal environment for hospitality professionals who take pride in efficiency, cleanliness, and creating a welcoming stay for every guest.

The Security Officer is responsible for ensuring the safety and security of all guests, employees, and hotel property. This role plays a critical part in maintaining a welcoming and secure environment through regular patrols, incident response, and adherence to hotel safety procedures. The ideal candidate is observant, professional, and able to remain calm under pressure.

JOB DESCRIPTION

Job Title: Security Officer

Department: Security

Supervision Exercised: N/A

Supervision Received: General Manager / Area Director of Security

MINIMUM REQUIREMENTS

Education

• College degree or High School Diploma with related experience

Skills and Knowledge

• Strong observational and problem-solving skills.
• Ability to remain calm and make sound decisions in high-stress situations.
• Clear communication skills, both verbal and written.
• Basic understanding of security systems and emergency procedures.
• Ability to maintain confidentiality and handle sensitive information.
• Customer-service mindset with a professional, approachable demeanor.
• Ability to stand or walk for extended periods.

JOB DUTIES

• Patrol all areas of the hotel, including guest floors, public spaces, back-of-house areas, and parking lots.
• Monitor security systems, cameras, alarms, and access control points.
• Respond promptly to incidents, disturbances, or emergency situations and document all actions taken.
• Assist guests and employees with safety-related concerns or escorts upon request.
• Enforce hotel policies while maintaining professionalism and hospitality.
• Complete detailed incident and shift reports.
• Collaborate with local law enforcement, fire departments, and emergency responders when necessary.
• Conduct routine safety inspections (fire extinguishers, doors, lighting, etc.).
• Support loss prevention efforts and investigate theft or suspicious activity.
• Participate in safety drills and ongoing training sessions.
• Provide emergency first aid or CPR if certified and needed.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.