Hotel Security Officer - Protect Guests & Property

HRI Hospitality; New Orleans (LA); Hybrid; USD 30,000 - 46,000; Full time

Job summary

The Hilton New Orleans - St. Charles Avenue is seeking a Security Officer to safeguard guests, staff, and property.

You will conduct regular patrols of guest floors, public spaces, and parking areas, monitor CCTV and alarms, and respond to incidents while documenting actions. Ideal candidates have a college degree or relevant experience, strong observation and decision-making under pressure, and excellent communication.

Qualifications

• College degree or High School Diploma with related experience.
• Strong observational and problem-solving skills.
• Ability to remain calm and make sound decisions in high-stress situations.
• Clear communication skills, both verbal and written.
• Basic understanding of security systems and emergency procedures.
• Ability to maintain confidentiality and handle sensitive information.
• Customer-service mindset with a professional, approachable demeanor.
• Ability to stand or walk for extended periods.

Responsibilities

• Patrol all areas of the hotel, including guest floors, public spaces, back-of-house areas, and parking lots.
• Monitor security systems, cameras, alarms, and access control points.
• Respond promptly to incidents, disturbances, or emergency situations and document actions taken.
• Assist guests and employees with safety-related concerns or escorts upon request.
• Enforce hotel policies while maintaining professionalism and hospitality.
• Complete detailed incident and shift reports.
• Collaborate with local law enforcement, fire departments, and emergency responders when necessary.
• Conduct routine safety inspections (fire extinguishers, doors, lighting, etc.).
• Support loss prevention efforts and investigate theft or suspicious activity.
• Participate in safety drills and ongoing training sessions.
• Provide emergency first aid or CPR if certified and needed.

Skills

Observational skills

Calm under pressure

Communication skills

Security systems

Confidentiality

Customer service

Physical endurance

Education

College degree or HS Diploma with related experience

Job description

The Hilton New Orleans - St. Charles Avenue is seeking a Security Officer to safeguard guests, staff, and property.

You will conduct regular patrols of guest floors, public spaces, and parking areas, monitor CCTV and alarms, and respond to incidents while documenting actions. Ideal candidates have a college degree or relevant experience, strong observation and decision-making under pressure, and excellent communication.