Security Officer

Holiday Inn NOLA; United States; On-site; USD 22,000 - 33,000; Full time

Job summary

Holiday Inn NOLA in New Orleans seeks a Security Officer to protect guests and property. You will patrol all hotel areas, monitor cameras and alarms, and respond to incidents with calm, professional judgment.

The role emphasizes customer service, discretion, and adherence to safety procedures to maintain a welcoming, secure environment for all. Supervised by the General Manager and Area Director of Security, you will participate in drills, complete detailed reports, and collaborate with local

Qualifications

• Education required: College degree or high school diploma with related experience
• Strong observational and problem-solving skills
• Ability to stay calm and make sound decisions under high stress
• Clear verbal and written communication
• Basic understanding of security systems and emergency procedures
• Confidentiality and handling sensitive information
• Customer-service mindset with professional demeanor
• Ability to stand or walk for extended periods

Responsibilities

• Patrol hotel areas, including guest floors, public spaces, back-of-house areas, and parking lots
• Monitor security systems, cameras, alarms, and access control points
• Respond promptly to incidents, disturbances, or emergencies and document actions
• Assist guests and employees with safety-related concerns or escorts upon request
• Enforce hotel policies with professionalism and hospitality
• Complete detailed incident and shift reports
• Collaborate with local law enforcement, fire departments, and responders as needed
• Conduct routine safety inspections (fire extinguishers, doors, lighting)
• Support loss prevention and investigate theft or suspicious activity
• Participate in safety drills and ongoing training sessions
• Provide emergency first aid or CPR if certified and needed

Skills

Observational skills

Problem-solving

Calm under pressure

Clear communication

Security systems

Emergency procedures

Confidentiality

Customer service

Endurance

Education

College degree or high school diploma with related experience

Job description

129 rooms | 250 sq. ft. meeting/event space Amenities: pool, fitness center. Located in the heart of the Central Business District, our newly redesigned hotel is just steps from top New Orleans landmarks — only two blocks from the Caesars Superdome and Smoothie King Center, and three blocks from Canal Street and the French Quarter. Designed for both business and leisure travelers, this focused-service property delivers modern amenities, reliable consistency, and streamlined guest service. It’s an ideal environment for hospitality professionals who take pride in efficiency, cleanliness, and creating a welcoming stay for every guest.

The Security Officer is responsible for ensuring the safety and security of all guests, employees, and hotel property. This role plays a critical part in maintaining a welcoming and secure environment through regular patrols, incident response, and adherence to hotel safety procedures. The ideal candidate is observant, professional, and able to remain calm under pressure.

Job Title: Security Officer

Department: Security

Supervision Exercised: N/A

Supervision Received: General Manager / Area Director of Security

MINIMUM REQUIREMENTS

• Education College degree or High School Diploma with related experience
• Skills and Knowledge Strong observational and problem-solving skills. Ability to remain calm and make sound decisions in high-stress situations. Clear communication skills, both verbal and written. Basic understanding of security systems and emergency procedures. Ability to maintain confidentiality and handle sensitive information. Customer-service mindset with a professional, approachable demeanor. Ability to stand or walk for extended periods.

JOB DUTIES

• Patrol all areas of the hotel, including guest floors, public spaces, back-of-house areas, and parking lots.
• Monitor security systems, cameras, alarms, and access control points.
• Respond promptly to incidents, disturbances, or emergency situations and document all actions taken.
• Assist guests and employees with safety-related concerns or escorts upon request.
• Enforce hotel policies while maintaining professionalism and hospitality.
• Complete detailed incident and shift reports.
• Collaborate with local law enforcement, fire departments, and emergency responders when necessary.
• Conduct routine safety inspections (fire extinguishers, doors, lighting, etc.).
• Support loss prevention efforts and investigate theft or suspicious activity.
• Participate in safety drills and ongoing training sessions.
• Provide emergency first aid or CPR if certified and needed.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.