Security Officer

Hilton New Orleans/St. Charles Avenue; New Orleans (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Hilton New Orleans/St. Charles Avenue is seeking a Security Officer to patrol the Garden District property, monitor cameras and alarms, and respond to incidents with professionalism. You’ll escort guests when needed, enforce policies, and document actions in detailed reports.

The role requires calm decision-making in high-stress situations, strong observation skills, and a customer-service mindset aligned with hospitality standards. On-site safety duties ensure guest and team safety.

Qualifications

• Strong observational and problem-solving skills.
• Clear communication skills, both verbal and written.
• Basic understanding of security systems and emergency procedures.
• Customer-service mindset with a professional, approachable demeanor.
• Ability to stand or walk for extended periods.

Responsibilities

• Patrol all areas of the hotel, including guest floors, public spaces, back-of-house areas, and parking lots.
• Monitor security systems, cameras, alarms, and access control points.
• Respond promptly to incidents, disturbances, or emergency situations and document all actions taken.
• Assist guests and employees with safety-related concerns or escorts upon request.
• Enforce hotel policies while maintaining professionalism and hospitality.
• Complete detailed incident and shift reports.
• Collaborate with local law enforcement, fire departments, and emergency responders when necessary.
• Conduct routine safety inspections (fire extinguishers, doors, lighting, etc.).
• Support loss prevention efforts and investigate theft or suspicious activity.
• Participate in safety drills and ongoing training sessions.
• Provide emergency first aid or CPR if certified and needed.

Skills

Observational skills

Problem-solving

Communication skills

Security systems basics

Emergency procedures

Customer service mindset

Confidentiality

Mobility (standing/walking)

Education

High School Diploma or College Degree

Job description

252 rooms | 10,119 sq. ft. meeting/event space. Amenities include: on-site restaurant (Luke), 24-hour fitness center, business center, valet parking, pet-friendly accommodations. Set in New Orleans’ Garden District, Hilton St. Charles blends historic character with modern hospitality. With strong event capabilities and dynamic food and beverage offerings, it provides an engaging environment for hospitality professionals serving both business and leisure travelers. The Security Officer is responsible for ensuring the safety and security of all guests, employees, and hotel property. This role plays a critical part in maintaining a welcoming and secure environment through regular patrols, incident response, and adherence to hotel safety procedures. The ideal candidate is observant, professional, and able to remain calm under pressure.

JOB DESCRIPTION

Job Title: Security Officer Department: Security Supervision Exercised: N/A Supervision Received: General Manager / Area Director of Security

MINIMUM REQUIREMENTS

• Education College degree or High School Diploma with related experience
• Strong observational and problem-solving skills.
• Ability to remain calm and make sound decisions in high-stress situations.
• Clear communication skills, both verbal and written.
• Basic understanding of security systems and emergency procedures.
• Ability to maintain confidentiality and handle sensitive information.
• Customer-service mindset with a professional, approachable demeanor.
• Ability to stand or walk for extended periods.

JOB DUTIES

• Patrol all areas of the hotel, including guest floors, public spaces, back-of-house areas, and parking lots.
• Monitor security systems, cameras, alarms, and access control points.
• Respond promptly to incidents, disturbances, or emergency situations and document all actions taken.
• Assist guests and employees with safety-related concerns or escorts upon request.
• Enforce hotel policies while maintaining professionalism and hospitality.
• Complete detailed incident and shift reports.
• Collaborate with local law enforcement, fire departments, and emergency responders when necessary.
• Conduct routine safety inspections (fire extinguishers, doors, lighting, etc.).
• Support loss prevention efforts and investigate theft or suspicious activity.
• Participate in safety drills and ongoing training sessions.
• Provide emergency first aid or CPR if certified and needed.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.