Security Manager

Entertainment Places; Williamsburg (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Floating Holidays

Accrual-based PTO

SeaWorld Park Tickets & Passes

Park Discounts on Food & Merchandise

Medical, Dental, Vision Insurance

401K plan

Life Insurance

Disability Benefits

Tuition Reimbursement

Job summary

SeaWorld Parks & Entertainment seeks a Security Manager to lead security operations, oversee officers and staff, and manage investigations. The role emphasizes training, policy development, and collaboration with law enforcement to protect guests and assets.

Ideal candidates have military/law enforcement or security background, 3+ years of supervisory experience in guest services, and CPR/AED First Aid certifications.

Qualifications

• Military, law enforcement, or security background.
• Experience in loss prevention and investigative procedures.
• Three+ years of supervisory/management experience in theme park, entertainment, hospitality, or guest services.
• Must be at least 21.
• CPR/AED and First Aid certified.
• State license(s) and applicable certification(s).
• Computer skills with Microsoft Office.
• Excellent communication and critical thinking skills.
• Ability to work rotating shifts, including weekends and holidays.
• Knowledge of relevant local, state, and federal laws.

Responsibilities

• Direct security operations and oversee officers and staff.
• Recruit, develop, evaluate, train and manage performance.
• Direct investigations and present cases in court when needed.
• Maintain partnerships with law enforcement at all levels.
• Create and implement security standards, policies, and procedures.
• Identify and resolve security breaches.
• Respond to medical emergencies, threats, alarms following procedures.
• Plan and coordinate security activities to protect assets and people.
• Train security personnel and organization members in security rules.
• Assess risks and develop incident response plans.
• Communicate security status and updates via established protocols.
• Participate in emergency management and contingency planning.

Skills

Security experience

Loss prevention

Excellent communication

Critical thinking

MS Office

Flexibility

Education

Associate's or Bachelor's degree preferred

Tools

Licenses & Certifications

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

United Parks & Resorts is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

• As a Security Manager, you’ll be responsible for the overall execution of our security operations, including the direction of all of our security officers, off-duty law enforcement officers, special events staff and security dignitaries.
• This role involves recruitment, development, evaluation, training and performance management, while ensuring team members maintain relevant certifications/licenses.
• You will direct/conduct investigations, complete case preparation and court presentations, and represent park in court as needed.
• Success in this role requires that you develop and maintain positive partnerships with all levels of outside law enforcement.
• Create or implement security standards, policies, and procedures.
• Identify, investigate, or resolve security breaches.
• Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures.
• Monitor and ensure a sound, ethical environment.
• Plan, direct, or coordinate security activities to safeguard company assets, employees, guests, or others on company property.
• Develop, implement, manage, or evaluate policies and methods to protect personnel against harassment, threats, or violence.
• Develop, conduct, support, or assist in governmental reviews, internal corporate evaluations, or assessments of the overall effectiveness of facility and personnel security processes.
• Train subordinate security professionals or other organization members in security rules and procedures.
• Assess risks to mitigate potential consequences of incidents and develop a plan to respond to incidents.
• Communicate security status, updates, and actual or potential problems, using established protocols.
• Direct or participate in emergency management and contingency planning.
• Communicate professionally and effectively with Ambassadors, Vendors and our Guests.
• Perform other duties as assigned.

What it takes to succeed:

• Previous military, law enforcement or security experience.
• Experience in loss prevention and investigative procedures.
• Related Associate's or Bachelor’s degree preferred.
• Three or more years of supervisory/management experience within a theme park, entertainment, hospitality, or other guest services related industry.
• Must be at least 21 years old.
• CPR/AED and First Aid certified.
• State license(s) and applicable certification(s).
• Computer skills with Microsoft Office.
• Excellent communication and critical thinking skills.
• Ability to work rotating shifts, including weekends and holidays.
• Knowledge of relevant local, state, and federal laws desired.

What else is important:

• Must be able to lift, push, pull and/or carry up to 50 lbs.
• Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed.
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing).
• Must be able to work indoors and outdoors, in varying weather, to include extreme heat.
• Position may be exposed to fumes, dust, odors and cold/heat temperature extremes.
• Perform cleaning duties; including use of cleaning chemicals.
• Work a flexible schedule/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays.
• Must be flexible in work locations as placement will depend on business needs and career development opportunities.

The perks of the position:

• Paid Floating Holidays
• Accrual based Paid Time Off
• SEA Employee Complimentary Park Tickets and Passes
• SEA Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Dependent and Health Care
• Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

Compensation:

USD 60,000 - 80,000 per year

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care
• Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.

Join the team! If you’re looking for the opportunity to make the most of your abilities in a one-of-a-kind setting with an entertainment industry leader, we’re looking for you!