Security Investigator

Entertainment Places; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free park admission

Discounts on park tickets for family

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

Sesame Place is seeking enthusiastic Ambassadors to join the security team, focusing on loss prevention, guest safety, and incident reporting. You will detect shoplifters, monitor for vandalism and other risks, and document events with thorough written reports.

Ideal candidates bring investigative skills, strong communication, and a commitment to safety. A flexible schedule including weekends and holidays is required, with training provided and opportunities to participate in employee events and

Qualifications

• Must be at least 19 years old.
• High school diploma or equivalent.
• Two years of industry experience dealing with retail loss prevention.
• Strong investigative skills related to shoplifter apprehensions.
• Applicant must be able to verify loss prevention experience.
• Must have valid driver’s license and be able to obtain SEA drivers’ license.
• Must have or become CPR, AED and First Aid certified.
• Working knowledge of the English language with excellent verbal and written communication skills.
• Basic computer/Windows software knowledge.
• Ability to write comprehensive and accurate reports based on observations and interviews.
• Effectively manage conflict both verbal and physical.
• Must pass background screening and relevant written security exams.
• Must multitask with a positive attitude for guest service.
• Must stand/walk/work for prolonged periods in extreme weather.
• Must work a flexible schedule including weekdays, weekends, evenings, holidays.
• Must comply with SEA grooming guidelines and employment standards.
• Must complete all training requirements within timelines.

Responsibilities

• Detect and contact shoplifters following the five elements of apprehension.
• Perform guest surveillance to detect and deter vandalism, unauthorized vending, and sexual predators while blending in with park guests.
• Conduct personnel surveillance in support of investigator or uniform security activities.
• Complete written reports on all activity.
• Assist in other areas of the department with tasks and duties when needed.
• Consistently practice safe work habits including PPE use, lifting, driving, and reporting unsafe situations.
• Demonstrate courteous and professional behavior with all team members and guests.
• Work as part of a team to increase productivity while providing excellent guest service.
• Provide excellent guest service to guests and employees.
• Maintain a professional appearance meeting SEA grooming standards.

Skills

Investigative skills

Written reports

Verbal communication

Guest service

Education

High school diploma or equivalent

CPR, AED and First Aid certification

Tools

Basic computer skills

Job description

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do:

• Detect and contact shoplifters following the five elements of apprehension


• Perform guest surveillance to detect and deter vandalism, unauthorized vending, and sexual predators while blending in with park guests


• Conduct personnel surveillance in support of investigator or uniform security activities


• Complete written reports on all activity


• Assist in other areas of the department with tasks and duties when needed


• Consistently practices safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations


• Consistently demonstrates courteous and professional behavior in all work aspects with all team members and guests


• Works as part of a team to increase productivity and while providing excellent guest service


• Provides excellent guest service to guests and employees


• Maintains a professional appearance that meets SEA grooming standards

What it takes to succeed:

• Must be at least 19 years old


• Must have at least a high school diploma or equivalent


• Two (2) years of industry experience dealing with retail sales loss prevention


• Strong investigative skills related to shoplifter apprehensions


• Applicant must be able to verify their loss prevention experience


• Must have valid driver’s license and be able to obtain a SEA drivers’ license


• Must have or become CPR, AED and First Aid certified


• Must have a working knowledge of the English language with excellent verbal and written communication skills


• Must possess basic computer/Window’s software knowledge


• Must be able to write comprehensive and accurate reports based on observations and interviews


• Effectively manage conflict both verbal and physical


• Must pass background screening and relevant written security exams


• Must be able to multitask while maintaining a positive attitude to ensure excellent guest service


• Must be able to stand, walk, and work for prolonged periods of time in extreme weather conditions


• Must be willing to work a flexible schedule to include weekdays, weekends, evenings, and holidays


• Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations


• Must be willing to comply with and ensure team members comply with all SEA grooming guidelines and employment standards


• Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines

The perks of the position:

• Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:


• FREE park admission


• Discounts on park admission tickets and passes for family and friends


• Park discounts on food, merchandise, etc.


• Scholarship opportunities


• Exclusive employee events and giveaways

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.