Supervisor, Entertainment

Entertainment Places; Williamsburg (VA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Dependent and Health Care

Flexible Spending Accounts

Employee Assistance Program

Legal Assistance Plan

Job summary

SeaWorld Parks & Entertainment is seeking a project-based production supervisor to oversee installation, rehearsal, and operation of shows across assigned venues. You will lead daily operations, create schedules, and ensure safety and show integrity throughout production cycles.

The role requires strong leadership, time management, and communication skills, with experience in theater or related media production.

Qualifications

• High School diploma or equivalent required; college degree preferred.
• Experience leading a team with strong organizational and time management skills.
• Solid written and verbal communication abilities in English.

Responsibilities

• Oversee installation, rehearsal, and operation of assigned venue shows.
• Create detailed Cast and Crew schedules and manage daily park operation.
• Maintain safety, quality, and show integrity; manage training protocols.
• Coordinate with internal and external departments and contractors.
• Handle administrative tasks: budgets, punch lists, calendars, and archives.
• Develop ambassador training and conduct performance feedback sessions.

Skills

Team leadership

Time management

Organizational skills

Communication skills

Education

High School diploma or equivalent

College degree in theater or equivalent experience

Tools

Microsoft Office

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

This role is a project-based production supervisor role with duties that oversee the installation, rehearsal, and operation of assigned Entertainment venue/area, including the daily supervision and development of the cast and crew. This role will maintain ongoing and overall safety/quality of shows and events as well as being responsible for the daily operation, maintenance, and show integrity of specific show product and their venues. Also, as a key role in the pre-production phase of projects, this position requires general knowledge of various theatrical disciplines, refined logistical and scheduling abilities, and exceptional time and project management skills. In this role, you will also be responsible for: leading all aspects of daily Entertainment operations creating detailed Cast and Crew schedules/line grids for daily park operation, along with Assistant Supervisors inputting Cast and Crew schedules into the team member management digital platform, along with Assistant Supervisors reviewing and approving Cast and Crew daily schedules, and any schedule changes or deviations following and maintaining training protocols and standard operating procedures in your assigned venue/area and collaborating with your manager to update and develop these, as needed. Performing administrative responsibilities such as: budget tracking, punch lists, rehearsal schedules, production archives, production calendars & timelines, power point presentations, creative development (depending on the ambassadors’ particular aptitudes), production stage manager responsibilities, assisting with ambassador on-boarding, Kronos, Seeds, work orders, and providing audition support when needed. Maintaining SEA quality and integrity for assigned Entertainment product. Assisting in the installation/remounting of new or changing show/performance product while maintaining open, clear, and concise communication with internal and external departments. Working with cast and crew to maintain the integrity of the show and maintenance with regards to technical and safety related issues as well as general cleaning. Learning and running technical tracks as applicable. Training, supervising, evaluating, coaching, and developing the cast/crew in your assigned venue/area and maintaining ambassador training records. Utilizing standard procedures to track and document positive and negative behaviors, administering feedback sessions and evaluations in a timely manner. Developing the training and maintenance of safety inspections and procedures for your assigned venue(s)/area(s). This includes, but is not limited to, green tag procedure, injury reduction plans, MSDS sheets, emergency action plans, ambassador injury reports and monthly safety inspections. Consistently practicing safe work habits and reporting unsafe situations to management. Acting as the point-of-contact in your respective areas for internal and external departments, as well as outside contractors (i.e. directors, choreographers, construction companies, etc.) Performing various tasks for assigned venue(s)/area(s) to include, but not limited to, attending meetings, attending development classes, monitoring team’s schedules and hours, ambassador documentation, updating/maintaining ambassador files, checking/responding to email in a timely manner, creating/maintaining personal & venue calendars, and assisting guests when necessary. Demonstrating consistent courtesy and professionalism in all work aspects with all ambassadors and guests. Supports creative, pre-production, rehearsal, and operation Entertainment offerings, as needed. Performing other duties as assigned.

What it takes to succeed:

A High School diploma or equivalent. College degree in theater or equivalent experience is preferred. Minimum one (1) year theme park experience preferred. Minimum one (1) year production experience in media which may include theater, television, radio, motion pictures, dance, recording studio or visual arts. Special Event/Stage Manager/Project Management experience preferred. Demonstrated ability to lead a team and work well with others with strong organizational & time management skills. Strong computer skills with an emphasis in Microsoft Office: Word, PowerPoint, and Excel. Working knowledge of the English language with excellent verbal and written communication skills. Ability to walk and stand for long periods of time in extreme weather conditions. *Must be willing to work a flexible schedule, which includes weekdays, weekends, evenings, and holidays. Ability to multitask while maintaining a positive attitude to ensure excellent guest service. Comfortable climbing onto platforms and catwalks to perform venue inspections/maintenance checks. Ability to work as a team player, communicate and resource with internal and external ambassadors. Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting, and reporting of unsafe situations Willingness to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards. Ability to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.

Compensation:

18 USD

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care
• Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.