Night Shift Security Concierge — Weekend Lobby Role

Harvard Protection Services; New York (NY); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Health & welfare benefits

Job summary

Harvard Protection Services is seeking a part-time Customer Service Officer to support professional security and life safety services in Manhattan, NY. The role focuses on customer-focused security, visitor management, and adherence to site policies.

Responsibilities include maintaining a professional demeanor, patrolling designated areas, answering inquiries, and preparing incident reports. This position offers health benefits and a competitive hourly wage with opportunities for advancement.

Qualifications

• State or municipality security officer licenses required.
• Minimum High School Diploma, GED or the equivalent.
• Must have reliable means of communication and transportation.
• Must have a security guard license or be able to obtain one within an acceptable period.
• Strong interpersonal communication skills and friendly, professional demeanor.
• Neat and professional appearance.
• Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices.
• Write routine log entries and incident reports.
• Previous contract security, law enforcement, military, customer service experience helpful.

Responsibilities

• Maintain a professional demeanor with customers, employees, visitors, and guests.
• Maintain a visible presence in the facility or building assigned.
• Monitor the environment and detect suspicious or unsafe activity.
• Greet customers, visitors, staff, tenants, guests professionally.
• Answer all phones in a professional manner.
• Permit authorized persons to enter property and monitor entrances and exits.
• Know and enforce facility policies and procedures.
• Perform required patrols of designated areas on foot or in vehicle.
• Develop incident reports and logs as needed.

Skills

Interpersonal skills

Professional demeanor

Reliable transportation

Security devices operation

Education

High School Diploma or GED

Tools

Security devices

Job description

Harvard Protection Services is seeking a part-time Customer Service Officer to support professional security and life safety services in Manhattan, NY. The role focuses on customer-focused security, visitor management, and adherence to site policies.

Responsibilities include maintaining a professional demeanor, patrolling designated areas, answering inquiries, and preparing incident reports. This position offers health benefits and a competitive hourly wage with opportunities for advancement.